Customer Service Team Supervisor

4 months ago

Newcastle upon Tyne, United Kingdom DXC Technology Full time

**Work Location**: Cobalt Business Park
**Hours per week**: Full-Time
**Contract type**:Permanent

Do you want to work for a company who delivers excellence for our Customers and Colleagues and who focuses on our new core values: Deliver, Collaborate, Community, Care, and Do the right thing.

At DXC we have a long established partnership with a major UK high street bank, where we manage their personal lending business. We provide support to customers who are looking for new and additional borrowing from the bank.

We are looking for a passionate and committed Team Supervisor to join our Customer Service Department. The role will suit someone who is ambitious and willing to embrace new challenges and loves learning in a fast-paced and challenging environment.

Reporting to the Customer Service Operations Manager, you will be an experienced leader with a proven track record in leading teams and getting the best out of colleagues to drive service excellence. Spending the majority of your time guiding and coaching your own team to help them achieve their goals, you’ll also provide support to others in the Contact Centre when needed.

You will provide your team with clear objectives and develop them in their ability to deliver excellent customer service across a wide range of queries and problems. You will have experience in dealing with a broad range of performance management and challenging people issues, all the time demonstrating great leadership skills.

You will also assist the Contact Centre Operations Management team with the day-to-day effective running of the Contact Centre, driving team performance to achieve all Service Levels.

**What we’re looking for in a Customer Service Team Supervisor**:

- Customer oriented first and foremost, someone who is passionate about delivering exceptional customer service.
- Team player who has a genuine interest in helping others. Someone who will lead by example, be friendly and approachable, and demonstrate a “can do” attitude. Helping to develop a culture of working together.
- Someone who has excellent communication skills; especially being a good listener and able to understand customer and colleague needs.
- Awareness of the impact of yours and your team’s performance on the commercial success of the organisation.
- Conscientious and reliable individual who is self-motivated.
- Open and trustworthy, who clearly values diversity within a team, and can see the strengths in all individuals
- And of course, a keen eye for detail and high levels of accuracy, solid administration, and IT skills with good knowledge of MS Office, including Excel and PowerPoint for reporting and presentations
- Excellent organisational and time management skills

**Responsibilities of Customer Service Team Supervisor**:

- Responsible for the day to day management of a team of around 10 colleagues.
- Lead, motivate, praise and encourage colleagues through open and honest communication.
- Monitor and review individual colleague and team progress against business objectives.
- Through regular coaching, enhance and improve colleague performance, where applicable proactively identifying performance and/or conduct related issues and managing these in line with the department’s training and competency framework.
- Being visible by floor walking to provide fast and accessible support to colleagues dealing with Customer enquiries.
- Take ownership and responsibility for complex and/or escalated calls where a customer requires more senior involvement with their enquiry. Providing appropriate feedback and coaching upon completion of complex/escalated call to help develop colleague knowledge and experience with real time examples.
- Where required, support the team and service levels by personally handling customer calls alongside other colleagues. Lead by example by providing an excellent standard of customer service.
- Monitoring and managing adherence to schedules/shifts to ensure colleagues are working efficiently in order to support the achievement of required service levels.
- Manage attendance and comply with absence management policy to ensure operation is not adversely impacted.
- Pro-actively build and maintain relationships between teams and departments
- Use a wide range of communication tools (including Huddles/Stand-Ups, Buzz Sessions, Team Meetings) to effectively communicate business expectations, provide updates and positively promote business and process change, ensuring colleagues have the confidence to always provide excellent service to customers.
- Encourage an environment where regular feedback from colleagues is gathered, listened to and actioned to help continuous improvement.

**Experience**:

- Contact Centre experience would be extremely advantageous
- People Management including Coaching is essential
- Experience working within a dynamic, fast-paced environment is preferable.
- Experience within Financial Services, or other regulated environment is highly d

  • Customer Service Supervisor

    4 months ago

    Newcastle upon Tyne, United Kingdom PPM Recruitment Full time

    **Customer Service Supervisor** **PPM Recruitment **is seeking a full-time Customer Service Supervisor to join one of our clients teams in Newcastle NE12 Area working a help desk for a facilities management company various shifts available, days evening weekends immediate start **Job Type**: Temp to perm Contract length: 3 months **Salary**:...

  • Customer Service Supervisor

    4 months ago

    Newcastle upon Tyne, United Kingdom Multi TradesRecruitment Full time

    Multi Trades Recruitment are looking for a Customer Service Supervisor to join our team in Newcastle, NE12 8BU on a permanent basis. This is a full time role working on a shift rotation. You’ll need to work flexibly with variable hours of work to respond to the changing needs of the service. This can include morning/day/evening/night shifts as well as...

  • Helpdesk Customer Service Supervisor

    4 months ago

    Newcastle upon Tyne, United Kingdom PPM Recruitment Full time

    **FM Helpdesk Supervisor** Our client is one of the leading FM provides in the UK and is looking for a person to join their Helpdesk team as a supervisor. This is a temp to perm position working the first three months through the agency. You’ll provide support to their Facilities Management Helpdesk located at the Shared Service Centre (SSC). As part of...

  • Customer Service Advisor Supervisor

    4 months ago

    Newcastle upon Tyne, United Kingdom Multi TradesRecruitment Full time

    Multi Trades Recruitment are looking for a Customer Service Supervisor to join our team in Newcastle, NE12 8BU on a permanent basis. This is a full time role working on a shift rotation. On offer is a salary banding of £22,500 - £25,000 dependent upon skills and experience. With the addition of a 10% shift allowance. You’ll need to work flexibly with...

  • Customer Service Operations Supervisor

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full time

    Position OverviewGreenbean is seeking a dynamic and motivated Customer Service Operations Supervisor to enhance our team.We are in search of an individual who can inspire excellence in a high-energy setting and is dedicated to fostering talent, enhancing operational processes, and elevating customer satisfaction.In addition to a competitive base salary, you...

  • Customer Service Assistant/supervisor

    4 months ago

    Newcastle upon Tyne, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/ Supervisor, Newcastle Queens Square** **Hours per week: 30 (5 shifts per week)** **Hourly rate: £10.50 - £12.50 per hour** **Shift pattern (if applicable): You must be fully flexible from Monday - Sunday to work a minimum of 5 shifts per week. This will be a range of days, evenings and overnight shifts with...

  • Night Customer Service Assistant/supervisor

    3 months ago

    Newcastle upon Tyne, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor - Newcastle Clayton Street** **Hours per week: 28.5 hours per week** **Hourly rate: £11.50 - £13.50 per hour** **Shift availability: Must be available to work night shifts between 10pm and 8.30am Monday to Sunday, you will typically work 3 nights out of the seven.** **If working between the hours of...

  • Beauty Services Supervisor

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    Job Title: Beauty Services SupervisorAt Sephora, we're looking for a skilled Beauty Services Supervisor to join our team. As a key member of our services team, you'll be responsible for leading and motivating a team of Beauty Advisors to deliver exceptional customer experiences and drive sales.Key Responsibilities:Lead and motivate a team of Beauty Advisors...

  • Beauty Services Supervisor

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    Job Title: Beauty Services SupervisorAt Sephora, we're looking for a skilled Beauty Services Supervisor to join our team. As a key member of our services team, you'll be responsible for leading and motivating a team of Beauty Advisors to deliver exceptional customer experiences and drive sales.Key Responsibilities:Lead and motivate a team of Beauty Advisors...

  • Shift Supervisor

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Starbucks Full time

    Job DescriptionJob Title: Shift Supervisor - Team LeaderJob Summary:We are seeking a highly motivated and experienced Shift Supervisor to join our team at Starbucks. As a Shift Supervisor, you will be responsible for leading and managing a team of baristas and store staff to deliver exceptional customer service and drive sales growth.Key...

  • Shift Supervisor

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Starbucks Full time

    Job DescriptionJob Title: Shift Supervisor - Team LeaderJob Summary:We are seeking a highly motivated and experienced Shift Supervisor to join our team at Starbucks. As a Shift Supervisor, you will be responsible for leading and managing a team of baristas and store staff to deliver exceptional customer service and drive sales growth.Key...

  • Beauty Services Supervisor

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    Job Title: Beauty Services SupervisorAt Sephora, we're looking for a skilled Beauty Services Supervisor to join our team. As a key member of our store operations, you'll be responsible for leading a team of Beauty Advisors to deliver exceptional customer service and drive sales.Key Responsibilities:Lead and motivate a team of Beauty Advisors to achieve sales...

  • Beauty Services Supervisor

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    Job Title: Beauty Services SupervisorAt Sephora, we're looking for a skilled Beauty Services Supervisor to join our team. As a key member of our store operations, you'll be responsible for leading a team of Beauty Advisors to deliver exceptional customer service and drive sales.Key Responsibilities:Lead and motivate a team of Beauty Advisors to achieve sales...

  • Hard Services Supervisor

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad UK Holding Full time

    Job Summary:We are seeking an experienced and skilled Hard Services Supervisor to join our team at Randstad Construction & Property. As a key member of our facilities management organization, you will be responsible for supervising a team of engineers, sub-contractors, and other specialists who attend client premises.Key Responsibilities:Supervise and manage...

  • Hard Services Supervisor

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad UK Holding Full time

    Job Summary:We are seeking an experienced and skilled Hard Services Supervisor to join our team at Randstad Construction & Property. As a key member of our facilities management organization, you will be responsible for supervising a team of engineers, sub-contractors, and other specialists who attend client premises.Key Responsibilities:Supervise and manage...

  • Beauty Services Supervisor

    12 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    Job Title: Beauty Services SupervisorAt Sephora, we're looking for a skilled Beauty Services Supervisor to join our team. As a key member of our store operations, you'll be responsible for leading a team of Beauty Advisors to deliver exceptional customer service and drive sales.Key Responsibilities:Lead and motivate a team of Beauty Advisors to achieve sales...

  • Beauty Services Supervisor

    7 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    Job Title: Beauty Services SupervisorAt Sephora, we're looking for a skilled Beauty Services Supervisor to join our team. As a key member of our store operations, you'll be responsible for leading a team of Beauty Advisors to deliver exceptional customer service and drive sales.Key Responsibilities:Lead and motivate a team of Beauty Advisors to achieve sales...

  • Shift Supervisor

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Toby Carvery Full time

    About UsToby Carvery is a leading restaurant chain that prides itself on providing exceptional customer service and creating a warm and welcoming atmosphere for all guests.Job SummaryWe are seeking a skilled and experienced Shift Supervisor to join our team at Toby Carvery. As a Shift Supervisor, you will be responsible for leading a team of servers and...

  • Shift Supervisor

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Toby Carvery Full time

    About UsToby Carvery is a leading restaurant chain that prides itself on providing exceptional customer service and creating a warm and welcoming atmosphere for all guests.Job SummaryWe are seeking a skilled and experienced Shift Supervisor to join our team at Toby Carvery. As a Shift Supervisor, you will be responsible for leading a team of servers and...

  • Beauty Services Supervisor

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

    Job Title: Beauty Services SupervisorAt Sephora, we're looking for a skilled Beauty Services Supervisor to join our team. As a key member of our store operations, you'll be responsible for leading a team of Beauty Advisors to deliver exceptional customer experiences and drive sales.Key Responsibilities:Lead and motivate a team of Beauty Advisors to achieve...