Support Contracts Executive

2 days ago


Market Harborough, United Kingdom Optimax IMM Ltd Full time

**Support Contracts Executive**

This is a pivotal role within our dynamic Customer Care Department.

You’ll be responsible for the renewal of service contracts and for the scheduling of Engineers to deliver our calibration and service business. Balancing engineer resource, customer location and customer expectation creates a challenging and rewarding role.

The customer care department is the central point between customers and our engineering team. You will be part of a department which exists to look after our customers. Whether renewing a contract, booking an annual service and calibration visit, referring a technical query or confirming a new equipment installation. In this customer-facing role, you’ll build a rapport with our customers and engineers to deliver great Customer Service.
- **Key responsibilities**_
- Proactively seeking to win service and calibration new business and renewals
- Providing quotes and information to customers regarding their contract renewals
- As the main point of contact with our field engineers, scheduling and balancing workloads, liaising frequently with the field engineers and reporting any problems
- Promoting the company’s services to new and existing customers
- Booking hotels and making travel arrangements for engineers
- Monitoring your and the department’s performance against agreed targets
- General office and administrative duties
- Interacting with customers when they visit
- Be a Customer Champion

Essential for this role:

- Excellent people skills with an engaging telephone manner
- Strong organisation skills and attention to detail
- Lateral thinking and a willingness to take the initiative
- Proficient with Word, Excel and Outlook
- Able to work quickly and accurately
- GCSE English and Mathematics

Desirable
- A previous customer facing or telesales role
- Experience of delivering to targets and KPIs
- A levels or a degree

**What we offer**
- Competitive salary + Bonus Scheme
- Varied and stimulating work with full training
- A supportive team

**About us**

We are the UK’s leading independent supplier of optical inspection and metrology equipment, and we service, calibrate and repair to international standards. We work with market-leading engineering businesses, their suppliers and universities throughout the UK and abroad.

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Market Harborough, LE16 7XY: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: One location



  • Market Harborough, United Kingdom Whistl Full time

    You're fantastic at building relationships, have a keen eye for detail, and can effectively communicate with people of all levels - why not apply those skills to starting a career with a market-leading company?We know how important it is to develop our people; that's why we're offering this opportunity to gain experience and grow your skills as a Contracts...


  • Market Harborough, United Kingdom Whistl Full time

    You're fantastic at building relationships, have a keen eye for detail, and can effectively communicate with people of all levels - why not apply those skills to starting a career with a market-leading company?If you want to know about the requirements for this role, read on for all the relevant information.We know how important it is to develop our people;...


  • Market Harborough, United Kingdom Whistl Full time

    You're fantastic at building relationships, have a keen eye for detail, and can effectively communicate with people of all levels - why not apply those skills to starting a career with a market-leading company?We know how important it is to develop our people; that's why we're offering this opportunity to gain experience and grow your skills as a Contracts...


  • Market Harborough, Leicestershire, United Kingdom The Sterling Group Full time

    Job Title: Executive Chef Support ProfessionalWe are seeking an experienced Executive Chef Support Professional to join our culinary team at The Sterling Group. As a senior member of our team, you will provide critical support to our Executive Chef in preparing and presenting high-quality meals, while maintaining the highest standards of food safety and...


  • Market Harborough, United Kingdom Whistl Full time

    You're fantastic at building relationships, have a keen eye for detail, and can effectively communicate with people of all levels - why not apply those skills to starting a career with a market-leading company? We know how important it is to develop our people; that's why we're offering this opportunity to gain experience and grow your skills as a Contracts...


  • Market Harborough, United Kingdom Whistl Full time

    You're fantastic at building relationships, have a keen eye for detail, and can effectively communicate with people of all levels - why not apply those skills to starting a career with a market-leading company?We know how important it is to develop our people; that's why we're offering this opportunity to gain experience and grow your skills as a Contracts...


  • Market Harborough, United Kingdom DSA Executive Full time

    We are currently working with a leading organisation in their search to recruit a new Administration and Office support services manager. The role will play a fundamental part in supporting the wide range of services offered by the business and will supportthe Managers and Directors as they move through an exciting period of change and development. As a...

  • Executive Assistant

    7 months ago


    Market Harborough, United Kingdom Ultimate Banking Full time

    **The Executive Assistant role**: Are you a strong organiser, administrator and business partner with experience of providing strategic support at senior executive level? If you are a highly organised problem solver, with the ability to work with a high level of autonomy, discretion and initiative, then this could be the ideal opportunity for you. Market...

  • Executive Assistant

    9 hours ago


    Market Harborough, United Kingdom Heat Recruitment Full time

    Executive Assistant / PA / Personal Assistant / Senior IFA Administrator / Administration Manager / Business Support / Sales Support / Adviser Support / Financial Planning / Wealth Management / Financial Administrator **Location** - Market Harborough, UK **Salary** - up to £35,000 dependent on experience **Duration -** Permanent, full time A national wealth...


  • Market Harborough, United Kingdom G Touring Full time

    **Changing lives through travel** At G Touring we’re passionate about travel and we love exploring the world with our customers. Our goal is to make a difference in the destinations we travel to and the people that live there. G Touring operates two market leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with...

  • New Business

    2 days ago


    Market Harborough, United Kingdom Vanilla Recruitment (UK) Ltd Full time

    We're delighted to be supporting a leading Leicestershire company, well-reputed as specialist suppliers in their industry, with the recruitment of an enterprising New Business & Brands Support Executive. The successful applicant will support and co-ordinate the development and sales of national accounts, Brands and export in the new business team,...

  • Executive Assistant

    7 months ago


    Market Harborough, United Kingdom Sovereign Wealth Full time

    **Job Title: Executive Assistant** **Industry**:Wealth Management / Financial Planning **Location**:Market Harborough (In office, not hybrid) **Salary: Up to £40,000 (depending on experience**) As the Executive Assistant to our Managing Director, you'll dive into the dynamic world of executive support. Your organisation and proactive approach will be...

  • It Account Executive

    1 month ago


    Market Harborough, United Kingdom Apograph Full time

    IT Account Executive | Lubenham, Market Harborough, Leicestershire | Office based | Full Time | Monday to Friday 8.00am-5.00pm or 8.30am-5.30pm | £26,000pa with room for negotiation Join Our Growing Team at Apograph Ltd!Apograph Ltd, a dynamic and expanding Managed IT Support Provider based in Lubenham, Leicestershire, is passionate about empowering our...


  • Market Harborough, Leicestershire, United Kingdom Barker Ross Group Full time

    Salary: $50,000 - $65,000 per year\The Customer Relationship Executive role at Barker Ross Group offers a unique opportunity to work with a leading warehousing and handling business in Leicestershire. As a key member of the team, you will be responsible for building and maintaining strong relationships with clients, driving sales growth, and delivering...


  • Market Harborough, Leicestershire, United Kingdom Barker Ross Group Full time

    About Our RoleWe are seeking a highly motivated Customer Development Executive to join our growing team. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with existing customers, identifying new business opportunities, and providing exceptional customer service.The ideal candidate will have a...


  • Market Harborough, United Kingdom ONVU Technologies Full time

    The Business Support Administrator will be responsible for the smooth running of the Market Harborough office, provide PA support to the Executive team and support the HR department.


  • Market Harborough, United Kingdom SaccoMann Full time

    An award-winning, expanding firm with offices across the East Midlands have an exciting opportunity for an experienced Private Client Chartered Legal Executive to join their office in Market Harborough. Now is a very exciting time to join this firm. Joining this firms Private Client department, you would be part of one of the biggest Wills and Probate teams...

  • Executive Assistant

    4 days ago


    Market Harborough, United Kingdom Ortus PSR Full time

    The opportunity for a brilliant Executive Administrator to join a wonderful team in a reputable Financial Planning firm, supporting one of the Directors of the business. You will receive a good salary, alongside benefits and flexibility to split your time between the office and home, totally up to your preferences. **Responsibilities**: - Managing and...


  • Market Harborough, United Kingdom Zoop Recruitment Full time

    Zoop recruitment are actively looking for a Commercial Account Executive to join a team in Market Harborough that have grown rapidly over the last 14 years’, and they now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, which could range from a sole trader, through...


  • Market Harborough, United Kingdom Amazon Ta Full time

    This role focuses on those who have military experience and who are part of a military community interested in working in the private sector.job coaching, specialist partner training, and unparalleled experiences to excel and positively contribute.This 4-year program combines on-the-job training with academic study, leading to a BA (Hons), BSc (Hons), or BBA...