Supply Chain Job

2 weeks ago

West London, United Kingdom PeopleFirst Recruitment Full time

**Supply Chain Job - Customer Logistics Coordinator, EMEA - London**:

- c£30k
- Permanent - Hybrid
- Central London, Greater London
- Ref: 22458

**Job Title**:Customer Logistics Coordinator, EMEA**:
**The Skills You'll Need**:Customer Service, Logistics, Supply Chain

**Your New Salary**:c£30k

**Location**:West London/ hybrid - 2 days a week in office

**Job status**: Permanent, full-time

**Start date**: ASAP

**Working hours**: 8.30am - 5.30pm Monday-Friday, 40h per week

**Who You'll Be Working for**:
Leading IT accessories business.

**What You'll be Doing Each Day**:

- As Customer Logistics Coordinator (CLC) you will help manage the order to delivery (OTD) process within the Operations function.
- You will provide excellent customer service to both external and internal customers ensuring that all orders are processed, generated and delivered in line with customer and business requirements.
- You will interface between customers, sales and the company's Logistics Service Providers (LSP) and act as an advocate for your accounts to ensure you maximise fulfilment of customer orders to expected timelines and maximise revenue for the business.
- Responsible for a specific region and customers within that region.
- Work with colleagues to provide cover and a consistent and standardized level of services across accounts and regions.
- Manage the order to delivery process for customer and business in various countries.
- Meeting the required timelines of orders and ensuring that product is scheduled to arrive when promised.
- Ensure that orders are processed, generated, and delivered at the agreed timeframe to maintain strong customer and business relationships.
- Serve as the operational point of contact for customers and countries within EMEA providing excellent customer service.
- Provide clear professional communication to customers, sales managers, and team members regarding any changes to orders or issues that would impact sales revenue.
- Collaborate with the customer planner to maximize case fill rate.
- Coordinate with logistics service providers to ensure orders are picked, packed, and delivered on time and in full.
- Manage any returns requests from customers, verify that return meets the agreed criteria, and credit pending returns.
- Responsible for processing all warranty orders and be the main point of contact for the company's external care providers.
- Manage any warranty escalations from the consumer care team and provide a solution for the customer.
- Provide coverage for other team members when they are out.

**The Skills You'll Need to Succeed**:

- Order Processing/Customer Service experience performing order to delivery/order to cash process
- Experience of dealing with Logistics Service Providers (LSP)
- Strong Customer Service orientation
- Excellent communication skills (written and verbal)
- Strong interpersonal & collaboration skills
- Ability to work under time pressure and meet deadlines
- Intermediate/Advanced Excel, Word and PowerPoint
- Problem solving can-do mindset
- Highly organised, motivated and determined individual
- Works accurately with an eye for detail
- Experience of international export procedures, including understanding the preparation and need for specific customs documentation, such as Bills of Lading, CMRs, Airway bills, Certificates of Origin & Certificates of Conformity
- Previous experience working with EMEA regions/markets
- Strong analytical and reasoning skills
- Fluent in French - would be a bonus

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