Income Recovery Officer-pbsa

2 weeks ago


Coventry, United Kingdom AXO Student Living Full time

**Debt Recovery Officer**:
AXO Student is looking for a Income Recovery Officer. This is a full-time permanent position based in Coventry.

**Main Responsibilities**:
The major tasks, duties, and responsibilities that typically define the debt collector job description include the following:

- Monitoring assigned accounts to identify outstanding debts
- Implementing the debt management policy to ensure all actions happen when required
- Assist the Operations Managers with debt meetings with students
- Planning and implementing a course of action to recover outstanding payments
- Finding, locating, and contacting debtors to make inquiries on their payment status
- Agreeing payment plans
- Chase the accounts team for all outstanding bank transfer payments
- Recording payments in StarRez
- Overseeing, handling, and answering questions or complaints in relation to outstanding debt
- Strictly adhering by requirements when legal action is inevitable
- With the GM assist in referring cases to a 3rd party debt collection agency
- Monitor and respond to 3rd party agency queries or requests for documentation
- Negotiating for a settlement in which the customer pays a percentage of the debt to clear it from collections
- Keeping and maintaining collection records with the use of relevant materials or software such as MS Office
- Track and locate debtors through the necessary means to begin the recovery process

The major requirements we would expect are:

- Good communication and interpersonal skills.
- Good negotiation skills which enable a debt collector to work cooperatively with customers and resolve their debts by approaching the necessary method
- Excellent persuasion skills.
- Problem-solving skills.
- Good customer service.
- A good educational background that involves some housing law knowledge and financial background

**Job Types**: Full-time, Permanent

**Salary**: £32,000.00-£35,000.00 per year

**Benefits**:

- Wellness programme

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Coventry: reliably commute or plan to relocate before starting work (required)

**Experience**:

- accounting: 1 year (preferred)
- credit control: 1 year (preferred)
- Debt recovery: 3 years (required)

Work Location: In person

Reference ID: DRO Coventry



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