Technology Operations and Services Expert

3 months ago


Norwich, United Kingdom Aviva Full time

We have a great opportunity for a technology operations and services expert to join our team. This is a great role for someone who enjoys problem solving as well as understanding and anticipating the changing needs and demands of a business.

**A bit about the job**:
The post holder will be accountable for the successful delivery of service management processes and outputs to a designated part of one or more Aviva businesses or functions. You will also manage the end-to-end service and driving operational service performance across IT and external stakeholders. The role needs to be available to support 24/7 service provision as there will be a lot of account management and reporting within this role to ensure SLAs are being achieved.

**Skills and experience we're looking for**:

- Experience of working within an insurance or financial services company would be essential along with an understanding of regulations, products and services our customers expect
- Strong management of service performance, able to get support and drive delivery from a wide group of people, where there isn't line management
- Ability to balance service excellence with pragmatic action, delivery/execution and business demands
- An engaging influencer, able to set direction across multiple teams and geographies
- A 'critical friend' and 'trusted advisor' to the business - able to champion, advise and challenge

**What you'll get for this role**:

- Starting salary of circa £70,000 (depending on location, skills, experience, and qualifications)
- Aviva will contribute up to 14% to your personal pension (dependent on your contribution)
- Eligibility for annual performance bonus
- Family friendly parental and carer's leave
- 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for Aviva products
- Brilliant flexible benefits including electric cars
- Aviva Matching Share Plan and Save As You Earn scheme
- 21 volunteering hours per year

**Aviva is for everyone**:
We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here



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