Hospital Elder Life Programme Assistant

3 months ago


Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. To assist the registered practitioner in providing high quality compassionate care and assistance to patients / relatives and their carers appropriate to their needs. Responsible for carrying out tasks as delegated by the registered practitioner who has overall accountability for delegating care. To comply with the Trusts vision, values and behavioural compact.

Provides and receives routine information which requires tact or persuasive skills or where there are barriers understanding. Provides and receive routine information orally, in writing or electronically to inform work colleagues, patients, carers and visitors, in a way that is understood by the person. Greet and receive patients, carers and other visitors to the ward/department in a courteous and compassionate manner Act as a contact point for patients and carers so that they are informed and provided with help appropriate to their needs. Orientate patients to the ward / department environment, providing appropriate verbal and written information to them about facilities and services.

Able to contribute to ward meetings Respond to informal complaints by patients, relatives or carers in the course of day-to-day duties in line with local policies and procedures, and escalate concerns you are unable to resolve to an appropriate person. Alerts the registered nurse to any changes in patients condition. Have courage to raise concerns regarding quality and patient safety.



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