Night Auditor/receptionist

6 months ago


Bristol, United Kingdom Novotel Bristol Centre Full time

As a part of our front office team you will take care of guests from their arrival through to their departure.
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Completing all audit tasks as specified by the Night Auditors checklist.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors.
- Shifts are from 11pm till 7am.
- This job includes working on weekends and bank holidays.

**Benefits**:

- Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
- Discounts with key partners
- 2 free weekend breaks per year in the UK
- Pension (Subject to availability and T&C)
- Meal provided whilst on duty.
- Uniform provided
- Free staff car parking
- Double Time Bank Holiday Pay.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 16 per week

**Salary**: £11.46 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Weekend availability

Work Location: In person


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