Temporary Customer Service Advisor
3 days ago
Challenge-trg Recruitment are hiring Customer Service Advisers to work for at the Royal Mint based in Llantrisant. The Royal Mint is one of the biggest manufacturing employers in South Wales.
From master craftsmen to award winning designers, the best minds in technology to an international sales team, their employees skills and knowledge is vast.
*Are you looking to join a fun, vibrant customer services team?
*Are you passionate about customer service?
**The Role**:
The purpose of the Temporary Customer Service role is to deliver world class service via all media. We are looking for individuals who are passionate about delivering an exceptional service and who can work with pace to help clear a current backlog and pendingworkload of archived payments. This will need to be done manually which will include taking customer calls and utilising various computer programmes.
**Key Responsibilities**:
- Deliver effective and timely communication to customers
- Provide a world class service by fulfilling customer requests
- Manage customer complaints and rebuild customer relationships in an empathetic, timely and brand-appropriate manner
- Perform data administration duties where required
**Key Behaviours**:
- Strong Customer focus with excellent listening and communication skills
- Highly energetic and passionate
- Resilient and calm under pressure
- Organisational agility and effective prioritising
- Problem solving
- Team working
- Creative and innovative thinking
- Professional and diplomatic
- Flexibility in approach to demands of customers both internal and external
**Knowledge, Skills & Experience**:
- Demonstrable customer service skills preferred
- Resilient, determined and passionate about the company their products and brand
- Working knowledge of Windows based programs (Word, PowerPoint, etc.)
- Strong communication, collaboration and influencing skills to work at all levels from Director to Agent
**Job Types**: Full-time, Temporary contract
Contract length: 1 month
**Salary**: £21,000.00 per year
Challenge-trg Recruitment Ltd is acting as an employment business in relation to this vacancy
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