Customer Service

4 weeks ago


StainesuponThames, United Kingdom NatWest Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Personal Banker in Staines
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

**What you'll do**:
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

**The skills you'll need**:
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours
- Full time - 35hrs
- Permanent
- You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we'll reward you**:
**Salary**:£24,840 per year (pro rata for hours worked)

You’ll join on a competitive salary of £24,840 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) - you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.


  • Customer Service

    4 weeks ago


    Staines-upon-Thames, United Kingdom Source4 Personnel Solutions Full time

    My client is looking for a dynamic, committed individual who works well within a team to help ensure our customers and partners are delighted through the exceptional service we strive to provide every day. You would be joining a Customer Support team that fulfils a diverse and varied number of tasks in order to support the companies’ customers. Someone...


  • Staines-upon-Thames, United Kingdom Clarke Recruitment Solutions Full time

    Our client in Staines has an opportunity for a passionate Customer Service individual who can provide Customer support to various business units internally and externally. Some duties include: - To provide a point of contact for customers and external enquirers, taking ownership of enquiries and responding with relevant information, ensuring high-quality...


  • Staines-upon-Thames, United Kingdom Kinetico UK Ltd Full time

    **Salary**:£23,000 - £25,000 basic salary OTE £30,000+ At Kinetico, we are improving lives through better water. We are the world’s leading manufacturer of high quality water treatment products. We never stop innovating and are always working to improve our products and the way we bring better water to our customer’s homes. We believe in creating a...


  • Staines-upon-Thames, United Kingdom Clarke Recruitment Solutions Full time

    Our client in Staines is looking for a passionate Customer Service Administrator to join their growing team who provides the highest Customer support to a variety of Customers. Some duties include: - To provide a point of contact for customers and external enquirers, taking ownership of enquiries and responding with relevant information, ensuring...


  • Staines-upon-Thames, United Kingdom RD Financial Recruitment Full time

    Looking to work within a Great Environment, Flexible Hours, River Walks By The Thames, Staggering Pension, 2 days Working From Home, then look no further than this… Position : Customer Services RepresentativeLocation: Staines-on-ThamesSalary: c£27K per annum + Excellent Benefits including an outstanding Pension + WFH Introduction: Welcome to a unique...

  • Customer Service Agent

    12 hours ago


    Staines-upon-Thames, United Kingdom HAYS Full time

    Customer Service Agent - Staines £16/hr Your new companyA global insurance company based in Staines are seeking a Customer Service Administrator. This is a 6 month role, which is expected to run from July to December. The organisation have a strong reputation for providing excellent customer care and work with a number of FTSE listed  organisations across...


  • Staines-upon-Thames, United Kingdom SLS Recruitment Full time

    No experience required - Immediate starts available - Slough Are you energetic, self-driven and outgoing Are you looking to develop a new sales career but can't get your foot on that first rung of the ladder Are you looking for a new career Our client has the opportunity for you! With a successful headquarters based in Slough, our client are looking to...


  • Staines-upon-Thames, United Kingdom Office Angels Full time

    **Role: Customer Service Admin - French speaking - Temp to Perm** **Location: Staines** **Salary: £23,000 +**holiday accrual + Office Angels benefits **Hours 8**am - 5pm Responsibilities; - You will be looking after French Customers - Managing your own workload, working to set deadlines - Managing the existing and new data in Excel - Data entry with...

  • Customer Support

    1 month ago


    Staines-upon-Thames, United Kingdom Reed Business Support Full time

    **Previously worked in a Customer Support environment?** **Do you have excellent Excel skills and confident using spreadsheets?** **Available for immediate start and can commit to the role on a temp basis?** A returning client of mine have expanded yet again and are on the hunt for their next Customer Support Advisor. Your role will include: - Generate...

  • Customer Support

    4 weeks ago


    Staines-upon-Thames, United Kingdom DHL Full time

    **Customer Support - DHL Cross-Border Solutions UK** **Office based, 37.5 hours per week (09.00 - 17.30 / Monday to Friday)** **Specific Role Context** We are looking for a dynamic, committed individual who works well within a team to help ensure our customers and partners are delighted through the exceptional service we strive to provide every day. You...

  • Customer Assistant

    1 day ago


    Staines-upon-Thames, United Kingdom Vue Full time

    **TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Staines. Vue Staines is a 10 screen cinema situated within the Two Rivers Retail Complex. Our cinema is easily accessible by car via the M25, junction 13. A number of local bus services serve the cinema and Staines...

  • Customer Assistant

    2 days ago


    Staines-upon-Thames, United Kingdom Vue Full time

    **TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Staines. Vue Staines is a 10 screen cinema situated within the Two Rivers Retail Complex. Our cinema is easily accessible by car via the M25, junction 13. A number of local bus services serve the cinema and Staines...


  • Staines-upon-Thames, United Kingdom Reed Full time

    Customer Sales Advisor Annual Salary: £24,000 + OTE (approx. £5k extra) Location: Staines Job Type: Full-time Are you looking to transition from hospitality or retail into a vibrant office-based Customer Sales role? Reed are excited to offer a fantastic opportunity for an energetic individual to join our client in Staines. As a Customer Sales Advisor,...


  • Staines-upon-Thames, United Kingdom Sheridan Ward Recruitment Services Full time

    **Customer Support Coordinator** **£25,000 - £27,000** **Ashford** We are currently working alongside a fabulous company who are based in Ashford, they are looking to bring on board a Customer Support Coordinator! This company is a lovely well-established company who value their employees, they are looking for someone who is extremely driven and works...


  • Staines, United Kingdom Hays Full time

    Customer Service Agent - Staines £16/hr Your new companyA global insurance company based in Staines are seeking a Customer Service Administrator. This is a 6 month role, which is expected to run from July to December. The organisation have a strong reputation for providing excellent customer care and work with a number of FTSE listed organisations across...


  • Staines-upon-Thames, Surrey, United Kingdom Tru Talent Full time

    French Speaking Customer Service Administrator Location: Staines Hourly Rate: £11.44 Per Hour Hours: Monday to Friday Full time 8.00am-5.00pm 40 hours a week. My client is hiring for in-office Administrator who speaks French fluently. This is a brand new opportunity waiting for you in Staines, Surrey.In this role, you will be providing exceptional...


  • Staines-upon-Thames, United Kingdom OSS Full time

    Our client is a leading flooring specialist who deliver incredible service for anybody and any budget. The secret to their success is their people. They are a family where everyone matters, they all work as a team and they try to do the right thing, they are always on the lookout for ways to be better. Due to continued growth, they are looking to expand...


  • Staines-upon-Thames, Surrey, United Kingdom Tru Talent Full time

    French Speaking Customer Service Administrator Hourly Rate: £11.44 Per Hour Hours: Monday to Friday Full time 8.00pm 40 hours a week. My client is hiring for in-office Administrator who speaks French fluently. This is a brand new opportunity waiting for you in Staines, Surrey.In this role, you will be providing exceptional customer service by entering...


  • Staines-upon-Thames, United Kingdom Reed Business Support Full time

    Are you a Graduate? Are you looking for a Customer Support role? Do you have good excel skills? Do you have good customer service skills? Can you travel to Staines? Would you like an opportunity to work for a company who is a reputable, worldwide household name? **Hours of work** Monday to Friday 9.00 am - 5.30 pm

  • Service Administrator

    14 hours ago


    Staines-upon-Thames, United Kingdom ATA Full time

    **Service Administrator - £25,000 to £30,000** We are recruiting for a leading technology company who continue to grow year on year. This positions sits within a small team assisting and coordinating with onsite service teams. **Key Responsibilities** **Holiday Administration** - Processing requests and providing confirmation of approvals - Provide...