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Reception Team Member

4 months ago

Letchworth, United Kingdom Mercure Letchworth Hall Hotel Full time

Ready for a fantastic Opportunity?

Our Front of House team we are looking for a Front Office Reception Team Member.

Is your heart also beating faster from familiar faces, strangers, people in general and preferably from all over the world? Are you a service-loving talent and available for a new challenge? What are you waiting for?. Start a new chapter in your career with us What does your job entail? As a valued member in our Front Office team you are responsible for an incredible hello and goodbye for our guests. We don't call you the Director of First Impressions for nothing

Together with your team, you ensure that guests do not forget their experience at Mercure Letchworth Hall Hotel. You are visible in our lobby and you enjoy telling our guests everything about the hotel and the local area. Aside from your regular responsibilities, such as welcoming guests at check in and saying see you and check out, answering guest queries and creating ‘sparkles’ (memorable moments) for our guests.

Someone else would describe you as a committed Person with human knowledge, a distinct personality and someone who can work in a structured way. And, not entirely unimportant; you work varying services from 7 a.m. to 3 p.m. or from 3 p.m. to 11 pm with the occasional night shift (11pm - 7am). So you can organize your free time flexibly

In short: You take care of your guests and your colleagues. When someone is angry, you can turn that over to a smile. When someone has a problem, you solve it. You are the face of Mercure Letchworth Hall.

Of course you also want to know what it's like to work at Mercure Letchworth Hall Hotel.

First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves.

You get the opportunity to broaden your responsibilities though training and development, rewards and recognition.

Sounds good? We can’t wait to hear form you

Work Experience Skills & Experience we are looking for:

- Warm & Welcoming
- Customer Service skills & passion
- Positive attitude
- Knowledge of Opera (an advantage)
- Basic Computer Skills
- Flexibility
- Creative and Organised Benefits What do you get from us?
- Pension Scheme
- Training & Development
- Additional holidays with service
- International Development Opportunities

**Job Types**: Full-time, Part-time
Part-time hours: 30 per week

**Salary**: £9.00-£10.50 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Letchworth, SG6 3NP: reliably commute or plan to relocate before starting work (required)

Work Location: One location