Operations Manager

2 weeks ago


Newport, United Kingdom Penny Cook Recruitment Full time

OPERATIONS MANAGER

£30-40,000 per annum + company benefits

This is an amazing opportunity for an experienced senior retail, hospitality or leisure manager to join a multi-faceted multi-site business and further develop the offer, product and strategy.

You will manage all day to day operations across the business, including the large team, recruitment & training, customer service, standards, strategy, marketing, events, legislation & compliance and driving sales.

The operations manager we are looking for will be be used to managing large teams working across various departments, dealing with customer complaints, implementing new ideas and strategy, and will be keen to join a business without brand constraints whereyou can really add value and make a difference with the autonomy to do so.

ROLE - OPERATIONS MANAGER

As the Operations Manager you will:

- Manage all day to day operations across the business
- Control labour, costs, budgets and expenditure
- Manage and develop the senior team
- Manage rotas and training
- Maintain high standards, compliance and company systems & procedures
- Work with the operations director to develop strategy, marketing and social media
- Ensure exceptional customer service is consistently delivered
- Implement new initiatives, products and revenue generating ideas
- Work to and develop company targets and KPIs'

ATTRIBUTES - OPERATIONS MANAGER
- Experience as a senior manager in leisure, hospitality or retail - ideally in multi-faceted operations
- Excellent people management, communication and organisation skills
- Strong financial and commercial acumen
- The ability to motivate, coach, lead and develop large teams
- An intrinsic understanding of legislation & compliance
- Creativity in coming up with new ideas and initiatives to drive sales and improve the offer
- A positive and outgoing personality and outlook
- IT literate - working with systems & process

This is a great opportunity to join a lovely company that continues to invest in its people and offer and where you can help shape the business.

APPLY TODAY

Penny Cook Recruitment is an equal opportunities employer, a recruitment agency dedicated to recruitment in the Hospitality Industry.



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