Service Desk Agent

4 weeks ago

Wakefield, United Kingdom Fujitsu Full time

**Service Desk Agent (Out of hours)**

**Wakefield, United Kingdom (Hybrid working)**

Are you customer driven and flexible with an interest in IT systems and providing the best service possible? Can you troubleshoot IT issues to a resolution whilst building a rapport with customers and communicating effectively? Do you want to shape your world and change the way the world works? Do you want to collaborate and work as part of a great team to service, support and resolve issues for our customers across the UK? This is your world and your opportunity to transform it for the better.

**Your role**

We are looking for a Service Desk Agent to provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.

Your role will involve supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs), understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service as well as documenting actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

You will be someone who takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales, raising escalations when needed.

**You should be able to demonstrate**:

- Working knowledge of Microsoft Office
- Excellent administrative skills
- Previous Customer services experience
- Ability to work well in a team and independently

**Achieve Together**

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this **Be Completely You**.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+.

We are people-centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to **Work Your Way**, we empower them to achieve a flexible and respectful approach to work that suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.

**#LifeatFujitsu**

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