Estate Services Officer Temp: Nw London

3 weeks ago


Wembley, United Kingdom Adecco Full time

An exciting opportunity has emerged for an Estate Services Officer to join one of Adecco's leading public sector housing clients in a temporary assignment for the next three months.

Reporting into the Estate Services and Repairs Contract Manager on a daily basis, the role will be working from our client's North-West London (Wembley) office on a hybrid basis. You will be working 35 hours each week (Monday to Friday) and this role willinvolve the monitoring of housing stock and the general environment, ensuring maintenance to a high standard and that contractors meet their performance standards.

Key elements of this role include:

- Ensuring that estate common areas are monitored to meet agreed standards.
- Attending meetings with contractors on a regularly basis, working with contractors to improve service standards and monitor estate services and ground maintenance contracts in line with specifications.
- Responsibility for ensuring health and safety inspections and checks are carried out on estates and in communal areas including communal risk assessments and regular reviews.
- Liaising with colleagues on estate service maintenance, ensuring repairs orders are raised, checked and authorise and follow up actions taken as required.
- Attending meetings with Resident Associations as deemed necessary, whilst identifying ways to improving resident services. Initiating with residents a regular single point of contact, to provide information and monitor customer satisfaction, providing servicedelivery information to customers and NHG as necessary.
- Co-ordinating the bi annual estate inspections with the Neighbourhood Officer and ensuring that actions are implemented and meet the highest standards.
- Ensuring that regular Landlord meter readings are taken and recorded, ensuring that issue defaults and rectification notices, records are maintained.
- Undertaking initial Fire Regulation checks and reporting back to the Fire Safety Team for enforcement as necessary.
- Responding to and dealing with complaints in accordance with procedures, ensuring full feedback to customer as required.
- Working collaboratively with colleagues in Neighbourhood Management and Asset Management Teams, making Neighbourhood Officers aware of local issues and ensuring that accurate records are kept of all block and estate inspections as required.

As our client is keen to hire quickly for this temporary role, applicants will ideally be immediately available or on 1-2 weeks' notice. A willingness to travel across different parts of the borough (Brent) is key for this role, and a car driver/owner istherefore essential.

Only applicants who feel they meet the above criteria need apply.



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