Network Controller

3 weeks ago

Coventry, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Job Details**

Pertemps are currently recruiting for a Network Controller to join one of the largest utilities companies in the Midlands. They are passionate about what they do, and their customers are at the heart of everything. They are inspired to create an awesome company and so to achieve this, they are looking for the best talent to join their team.

**Location**: Coventry Central - Onsite
**Pay**: £16.00 Per Hour
**Duration**: 12 Month Assignment
**Start Date**: ASAP

**About the role**:

- To ensure the effective and efficient operation of our water network. This includes proactively monitoring for emerging risks, risk assessing planned and reactive R&M activity on our asset base.
- To be the lead in our operational response to service and asset failures ensuring robust plans are established and delivered to maintain our ODI commitments to our customers. This includes a key role in STW’s incident & Event framework.
- To co-ordinate planned activity in real time on our network to ensure no conflicts occur.
- Create a learning culture from near misses, incidents & events ensuring that key points are captured & future risks mitigated.

**Key Accountabilities**:

- To assess, & control the impact of emergency & planned work on our Water Supply & Distribution System to ensure our customers receive a continuous supply of wholesome water.
- Ensure the effective mitigation of risks, through accurate analysis of data, problem diagnostics, clear decision making & excellent communication of resolution actions & ensure the delivery of exceptional customer service.
- Working a 1 in 5 shift pattern to ensure compliance with all our Water Regulatory & Company Targets 365 days a year.
- Liaison with our field engineering staff to ensure the effective deployment of the correct resource to most efficiently resolve the problems with Job build (burst mains, new installations & maintenance.
- Ensure compliance with all regulatory requirements.
- Review flow and pressure data to identify possible asset failures.
- Accountability for actions/decisions made within skill level.
- Ensure Network Control Manager is kept informed of all ongoing events & advise on any likely to lead to escalation based on our internal & regulatory trigger levels
- Compliance with Company Health & Safely Policies.
- Liaison and Consultation with other STW departments & External agencies such as the Environment Agency, Police, Fire Service & Local Councils.
- Ensure all work is carried out efficiently, to the highest quality standards & in line with departmental targets

**Experience**:
**Essential**
- Experience of proactively identifying problems and implementation of solutions.
- Experience of proactively identifying problems and drive/implementing solutions in a busy environment
- Knowledge of risk assessment, mitigation & contingency planning.
- Experience of delivery of excellent customer service
- Confident with and experience of using multiple IT systems to identify problems and co-ordinate data cohesively

**Desirable**
- Experience of operating asset systems e.g.; Water Distribution, Water Production
- Water Industry Experience
- A strong ability to influence and communicate to others at all levels in a sensitive, successful and collaborative manner to get the desired outcome
- Capability to deliver solutions and actions through motivating and coaching colleagues in a knowledge sharing environment
- Excellent communication skills combined with experience of making a considered approach when facing pressure and experience of making key decisions with limited information
- The ability to work under pressure with several ongoing issues/events, processing complex information.
- The ability to ensure the diagnosing and solving of problems to give a right first time solution is taking place effectively at all times and managing all stakeholders effectively
- The ability to understand and demonstrate the ability to effectively communicate to both the team and stakeholders building and developing professional relationships
- Excellent team working skills
- The confidence to deal with challenging situations and confidence to escalate problems where needed
- The capability to learn and use complex technical information / documents
- Prioritisation of reactive tasks in a time pressurised environment
- Clear, Calm & logical thinking while working under pressure.

**Qualifications**:
**Preferred**
- Maths and English Level C GCSE or Equivalent essential
- Preferably educated to A Level (or equivalent) Standard

**Desirable**
- Knowledge & qualifications relating to plumbing techniques & Hydraulics, would be desirable.

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