Learner Engagement Executive

1 month ago


Newcastle upon Tyne, United Kingdom Tyneside Training Services Full time

**| Learner Engagement Executive|**

**| IAG | Learner Support | Learner Enrolment | Customer Enquiries | Passion for Learner Outcomes**

We are recruiting a Learner Engagement Executive to work as part of the Tyneside Training Services Learner Engagement team. This new role will encompass engagement with learners through our funded and commercial training programmes and duties will cover the following:

- Delivering robust Careers Information, Advice and Guidance (CIAG) to learners in accordance with company policies and frameworks.
- Developing and using departmental processes, ensuring compliance with awarding body and funding agency requirements for the processing of all funded and commercial learner registrations and claims.
- Providing pastoral support and referral pathways to learners who communicate support requirements.
- Consulting with learners with SEND requirements to ensure an individualised programme is developed.
- Inputing starts and completions on relevant management information and awarding body systems.
- Ensuring accuracy when completing administration tasks for claims processes.
- Communicating with awarding bodies, where appropriate.
- Communicating with commercial customers and companies.
- Completing learner pre-enrolment, enrolment and onboarding to a high standard of accuracy.
- Assessing learner eligibility to a high degree of accuracy.
- Supporting month end claims processes and administration.
- Providing reports on learner systems and performance ensuring data is accurate and reliable.
- Ensuring effective use of the organisation’s learner management system and demonstrate technical capability.
- Supporting with compliance intervention mechanisms, where required.
- Ensuring team and personal targets are met.
- Establishing and maintaining records, reports, examination papers or other documents associated with the company’s training operations and to be responsible for their safe custody.
- Liaising with training staff to ensure they have the administrative support when conducting their training duties.

**Experience, Education, Knowledge and Skills**
- Previous experience in a training provider environment delivering **IAG **and conducing pre-enrolment, enrolment and completion processes
- Experience with funding rules for **Apprenticeships**, **Skills Bootcamps** and the **Adult Education Budget** is highly desirable
- **IAG Level 3 qualification**:

- GCSE A - C, Functional Skills L2 or equivalent, in maths and English
- Excellent use of **digital systems** - PICSWeb experience is highly desireable
- Good understanding of EFSA, NTCA and/or ESF **funding rules** is highly desirable
- Strong knowledge of the **Transport & Logistics** sector is highly desirable
- Full driving license is essential

**Next Steps & Additional Information**
- Interviews will be held in person or remotely
- References will be required

This position is a hybrid role, working both in the office, at offsite locations and at home depending on scheduled activities. A full, detailed Job Description is available upon request.

**Salary**: £22,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- supporting learners with enrolment and initial assessments: 5 years (preferred)

Licence/Certification:

- Level 3 information, advice and guidance (IAG) qualification (required)

Work Location: Hybrid remote in Newcastle Upon Tyne

Application deadline: 05/12/2023
Reference ID: TTSCSA
Expected start date: 02/01/2024



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