Summer Reception Supervisor

1 month ago

Edinburgh, United Kingdom University of Edinburgh Full time

**Grade UE03, Step 5: £22,681 Per Annum + 15% premium band for flexible working - (A revised salary range for this grade of £24,248 is planned to take effect from Spring 2024).**

**CSG / Accomodation, Catering & Events.**

**Fixed Term Contract - 20th May - 17th September.**

**35 hours per week (flexible working hours will be required).**

**Positions available x 3**

The Business Development team are looking for experienced Summer Reception Supervisor who are enthusiastic about delivering excellent standards of customer service.

**The Opportunity**:
This is a fantastic opportunity for passionate and customer-experience focused individuals to join Accommodation, Catering and Events as a Summer Reception Supervisor to lead our teams to deliver a high, consistent standard of customer service.

This post is an excellent opportunity for both personal and professional development, with opportunities to cultivate customer service skills, take on additional responsibilities and enhance our reputation under our commercial brand.

We are looking for individuals who display a positive can-do attitude and enjoy working in a fast-paced environment. In this role you will:

- Be an ambassador for our newly refurbished and rebranded products.
- Continuously look to improve our standards and deliver world-class hospitality.
- Become an integral part of our existing teams with a desire to succeed in delivering our values.
- Be a part of a world-renowned team providing accommodation for high-profile clients.

**Your skills and attributes for success**:

- Excellent customer service.
- Leadership skills to oversee and motivate receptionist team members.
- Problem solving skills to handle ay issues or conflicts that may arise.
- The ability to quickly learn and become proficient in using software systems.
- Time management skills to ensure smooth operations and mínimal wait times for customers.

**Click to view a copy of the full **job description **(opens new browser tab)

**As a valued member of our team, you can expect**:

- A competitive salary of £22,681 + 15% premium band for flexible working.
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community.
- Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our **staff benefits page **(opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.

**Championing equality, diversity and inclusion**

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our **right to work webpages **(opens new browser tab)

Closing date**:3rd April 2024.**

Interviews will be held **within 2 weeks of the closing date.

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