Financial Wellbeing Coach

5 months ago

Cardiff, United Kingdom Adferiad Recovery Full time

**Financial Wellbeing Coach**

Adferiad Recovery delivers a flexible and coordinated response to the exceptional circumstances faced by people with co-occurring mental health and substance use conditions and related issues. Vulnerable people facing complex life challenges need consistent and seamless support to ensure they remain engaged with vital health and wellbeing services - and to prevent them becoming disenfranchised and isolated.

**Hours**:37.5 hours per week

**Salary**: £26,530.20 per annum

**Contract**: Permanent

**Based at**:Cardiff - regular travel will be required

**Role Purpose**:
Adferiad in partnership with St Giles Wise have launched a finance, debt, and welfare benefit service for people on probation (Male 18+). Funded by the Ministry of Justice, this exciting service provides exclusive financial wellbeing support to individuals who have been referred to the service by the Probation Service.

**Vetting process will be in accordance with HM Probation and Prison Service Enhanced Level 1 check.**

**As a Financial Wellbeing Coach, you will -**
- Provide holistic money advice to people referred by the Probation Service who are experiencing financial difficulties.
- Use your existing knowledge and expertise to identify and address a range of issues and provide debt, financial wellbeing and welfare benefit advice and support services to people on probation.
- Take on case work when within our remit on both welfare benefit, debt, and financial wellbeing issues.
- Develop your knowledge and experience of individuals on probation to set your advice in a meaningful context.
- Help clients identify the barriers that are hindering progress in dealing with their financial difficulties.
- Provide help, support, and advice to overcome these barriers.

**So as a Financial Wellbeing Coach, what do you need to make this happen?**
- Work as part of a team to ensure smooth delivery of the service and excellent client care.
- Ensure systems are used in a way that enables the management to monitor and evaluate the project.
- Use your expertise in money advice and understanding of people on probation to ensure high quality service provision.
- Continue to develop your knowledge of financial wellbeing, welfare benefits and money advice to meet the needs of the service.
- Take on feedback from a variety of stakeholders and contribute to innovative changes and adaptations to service delivery.

**Person Specification -**

**Qualifications**:

- Evidence of Training in money and/or welfare benefits advice from an accredited training provider

**Experience**:

- Recent experience providing money and/or welfare benefit advice, either face-to-face or via telephone

**Skills**:

- Must be proficient, in and have well-developed IT skills - comfortable using Microsoft Office packages and bespoke databases such as AdvicePro
- Must have excellent organisational skills
- Must be able to ensure accurate and reliable administration of a service
- Must have a problem-solving approach
- Must be able to work on own initiative and as part of a team
- Must be able to prioritise and organise workload

**Knowledge**:

- Must be familiar with relevant legislation, regulation, guidance, codes of practice and industry standards
- Wide range of money advice knowledge; budgeting, dealing with priority and non-priority debts, County Court/High Court options, insolvency options and a wide range of welfare benefits
- Knowledge of telephone systems and options of providing advice remotely

**Other Relevant Requirements**:

- Full driving licence and full access to a vehicle for work purposes. (If you are registered disabled, reasonable adjustments will be considered)
- All employees are required to act inclusively to encourage, promote, and cultivate our values, (such as rights affirming and cultural diversity)._
- We are a living wage employer._

**Job Types**: Full-time, Permanent

Pay: £26,530.20 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Financial planning services
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday

Licence/Certification:

- Driving Licence and access to a vehicle for work purposes (required)

Work Location: In person

Reference ID: AF068

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