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Garage Workshop Controller

4 months ago

Horsham, United Kingdom Rudgwick Garage Full time

Due to company growth we are looking to recruit a Workshop Controller who will oversee the day to day activities between the workshop & front office.

This is an exciting opportunity for an experienced workshop controller or an exceptional Assistant Manager / Vehicle Technician looking to step up to the next level.

You will be responsible for looking after a team of technicians and providing sufficient guidance to enable them to carry out good levels of repair on motor vehicles. To ensure the efficient day-to-day running and management of the workshop.
**Your Duties include**:

- The efficient day-to-day running and management of the workshop productivity
- Ensure jobs are fairly and correctly allocated to the technicians, according to existing skill levels and ability
- Motivating Technicians and pro-actively reviewing daily workload to seek opportunities that will help drive performance
- Direct and control Technicians to trouble-shoot as delays or work bottlenecks arise, to maximise the work volume
- During each working day constantly monitor progress on each job through the workshop & advise service reception of any delays or issues
- Regularly liaise with technicians and anticipate the needs of parts or out of the ordinary repairs
- Ensuring customer expectations are met, work is completed on time and within budget
- Ensuring all work to be carried out is authorised
- Ensuring customer is fully aware of any technical work required & advising on technical problems
- Ensure accurate and complete records and notes are recorded by technicians when each job is finished
- Ensuring good housekeeping and security in the workshop
- Maintain a clean and tidy workshop to the highest standards of workshop presentation
- Control wastage of consumable materials
- Ensure technical standards are met in the workshop
- Measuring Technician performance and efficiencies and recording results accurately
- Update staff on performance and technical/quality issues
- Carrying out Quality Control checks and recording results
- Identify, support and implement changes and/or further training where necessary
- To ensure all quality system procedures are complied with at all times
- Ensure maintenance of health & safety in the workshop

The ideal applicant will have hands-on experience and qualifications in the motor industry with excellent customer service skills, a desire to succeed and the ability to develop and drive a successful team. In return, we offer excellent earning potential with a bonus scheme.

Excellent Rates of Pay

Monday-Friday Working - No Weekends

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location