Quality Assurance Auditor

2 weeks ago

Stockport, United Kingdom NHS Property Services Ltd Full time

NHS Property Services have a fantastic opportunity for a Quality Assurance Auditor, in the North. The role attracts a salary of £49,000 - £53,000 + 27-Days Holiday + Car Allowance.

The role holder will help to shape the newly created Integrated Audit team by planning and undertaking inspections and audits at NHSPS properties to ensure that quality management systems and controls are effectively implemented and adhered to, with theaim of providing assurance to the business and our customers that activities are being carried out in accordance with policies, processes, regulations, legislation, NHSPS management systems and best practices.

The role holder will be pivotal in helping to continuously improve our service delivery to customers by identifying opportunities for improvement and developing recommendations using a fact based, data driven approach.

Key Responsibilities
- Work with colleagues within the team to develop a quality assurance framework and an integrated audit framework that encompasses all relevant inspection and audit activity, based around Plan, Do, Check Act (PDCA) principles.
- Develop an annual audit programme in collaboration with all relevant stakeholders.
- Undertake scheduled on-site audits to identify and record non-conformities, improvement opportunities and best practice.
- Produce detailed quality reports following audit completion.
- Communicate findings, conclusions, and recommendations with all stakeholders, including senior leadership.
- Support the business functions to complete external contractor and approved supplier audits in a professional manner in accordance with service level agreements.
- Maintain and interrogate audit dashboards to provide reporting and insights of common themes and audit action tracking and progress.
- Support the delivery of training, in line with central training plan and agreed presentations, to the relevant teams as required.

This role will require you to demonstrate the following Experience, Capabilities and Knowledge
- A relevant audit qualification as auditor or lead auditor for one of the following standards (ISO 9001, ISO 14001 and/or ISO 45001).
- Demonstrable experience in conducting inspections and audits.
- Experience with customer facing auditing role (internal and or external).
- Knowledge of legislation relevant to Property and Facilities Management services.?
- Detailed knowledge of quality management processes and systems.
- Detailed understanding of risk assessment and safe system of work development techniques.
- Detailed understanding of risk management tools and approaches.
- Experience working in facilities management and/or property management within the healthcare sector.
- Proven experience of developing strong and effective relationships with a range of stakeholders, including senior leaders, both internally and externally.
- Experience of operating in a busy, customer focused business.
- Experience of driving improvements to enable efficiency?
- Ability to produce high quality reports.?
- Data-driven decision making?
- Continuous improvement?
- Customer focus
- Qualification in property or facilities management services (e.g. IWFM)?
- Knowledge of PFI contracts.

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