Administrator

3 weeks ago


London, United Kingdom The Guinness Partnership Full time

**About Us**
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

**About the role**
We have an exciting temporary opportunity for an Administrator to join our team on a full-time fixed term basis for 12 months. Working 35 hours per week across 5 days, 9-5 you’ll have the option of hybrid working spending a minimum of 2 days working from our London, Brock Street office & 3-days from home.

You will provide a comprehensive administration and support service to London Region Customer Liaison Team.

This Administrator role will sit within our Customer Liaison service and report to one of the Customer Liaison Managers.

**What we’re looking for**
We’re a customer-focused organisation so we know that how we do things is just as important as what we do. You’ll not only be a highly organised Administrator, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done. Ideally you will have knowledge Social Housing and Social Care.

You’ll also be able to demonstrate:
Essential:

- Experience of working to deadlines and targets.
- Customer service experience.
- Good attention to detail.
- Experience of producing reports and managing data.
- Ability to organise workload effectively and work methodically on own initiative.
- Good oral and written communications.
- Good knowledge of Microsoft Office.
- Technically proficient in Microsoft Excel & Word.
- Good knowledge of Dynamics 365 - CRM
- Demonstrates the Guinness Behaviours

Admin tasks will include:

- Raising repairs for individual tenants and communal areas.
- Picking up CRM cases and update customers about their repairs.
- Temp Move bookings and update cases with spend on CRM.
- FRA admin tasks, send letters, order signage, raise repairs for GP to install when required.
- Pick up and raise repairs from FSIs and Quarterly inspections.
- Raising Purchase orders for trees, pests, removals, bulk rubbish etc.
- Order Fobs and keys for residents and staff
- Deal with parking permit requests etc.
- Co-ordinate and deal with block letters for Customer Liaison Officers.
- Update Northgate following court hearings.
- Assist with Customer Liaison Officers’ calendar management and book visits etc.
- If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile._

INDTGP



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