Junior Technical Specialist Apprentice

4 months ago

Hove, United Kingdom Legal & General Full time

Your role at a glance
Are you looking for an exciting opportunity to earn while you learn?

The L&G Apprentice programme has been designed to help you reach your potential. You will develop your skill set, gain valuable work experience and complete a fully funded professional qualification, all whilst earning a competitive salary with access to outstanding employee benefits.

With support every step of the way and access to core skills training, you will contribute to the success of a team and be supported by a dedicated line manager. As part of a cohort of apprentices, you will also have the opportunity to connect with your peers and colleagues though networking opportunities and social events.

Joining L&G is the beginning to a future that will be anything but familiar. So take a closer look, get involved, be curious and find out how we will enable you to be at your best no matter who you are.

**What does this team do?**

The focus of the Azure Cloud Support Apprentice is to work as part of the Core Services team, part of the Group Technology function at L&G. The Core Services team manage the Tier 0 (most sensitive systems & Infrastructure) identity services. All IT systems and projects, across every business unit, have a dependency on Tier 0 services.

What you'll be doing
Join us on a 20-month programme in which you will complete a Microsoft Azure Cloud Support Specialist Level 3 apprenticeship qualification, whilst building on your technical skills, problem solving, effective communication and team work.

During your apprenticeship you will:

- Understand and have exposure; to all the components that make up an enterprise level cloud deployment.
- Learn all the proactive activities required to ensure key business systems and services are running optimally, preventing, or reducing the likelihood of, service impacting events.
- Assist in the diagnosis of IT problems/faults, using the required troubleshooting methodology and tools.
- When a cloud based, or on-premises, system fails; you will be engaged to assist in the resolution of the incident.
- Contribute to the team’s responsibilities in delivering proactive maintenance activities including Operating System OS Patching and Business Continuity Testing.
- Collaborate with other team members to support the delivery of changes to the deployed Tier 0 Infrastructure.
- Help your team to ensure that all customers and stakeholders are treated fairly in line with Legal & General’s principles on the Customer Experience and Treating Customers Fairly policy.
- Have guidance from your team and manager who will support you and teach you the day-to-day role
- Be part of a big team and develop your collaboration skills
- Have the opportunity to meet and network with new colleagues within your team, but also across the wider organisation

What we're looking for
The person who would most benefit and enjoy this programme is hungry to learn and eager to get started in the world of work. We’re not expecting prior industry experience, but we’ll want to see that you have the aptitude, potential and desire which will ultimately lead to you being successful. We’ll teach you the rest

To qualify for the programme, you will need:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

**Bringing out the best in you**

We believe that good businesses are built on doing the right thing and strive to do what is best for both our people and our customers. This means enabling you to bring your best self to work by giving you what you need, when you need it.

This is why we’ve designed a process that puts you in control, because we recognise that your time is valuable. At each step, make sure you take time to pause and reflect before progressing to the next, as each subsequent step will ask for a bit more of your time.

We want you to feel comfortable that this process is as fair and inclusive as possible, so please let us know if you have an illness or disability that you think may affect your performance during the process, so that reasonable adjustments can be made.

At each step we’ll give more information and clear instructions on what actions you need to take and how you can prepare. You’ll be assessed at each of these steps.

In brief, our assessment stages process will include:

- CV Application:
This will be reviewed to ensure you meet the basic requirements for the role, we do not require work experience for entry level roles and understand that C.Vs may not have huge amounts of detail at this stage of your career
- Video Interview:
This will take approximately 20minutes, we will ask some questions that will help us understand your motivation for L&G and the Apprenticeship we are offering
- Assessment Centre:
Comprised of a competency-based interview, group activity and an individual work-based activity

If you are successful in the assessment centre, you'll receive a provisional job offer, the final step will be for you to enrol on the trai

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