Customer Support Administrative Officer

2 weeks ago


Cardiff, United Kingdom Itec Skills Full time

**Looking for a new career opportunity?**

At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more.

**Customer Support Administrative Officer**

We are looking for a motivated individual to contribute to the efficiency and effectiveness of the company by providing outstanding customer service to all provisions across Itec.

**Salary Banding**: £20,800 to £23,000 based on skills and experience.

**Base**:Itec House, Cardiff

**Contract type**:Full time, Permanent.

**Hours of work**:Monday to Friday 9:00am to 4:30pm

**What are the core responsibilities of this role?**
- Responsible for obtaining relevant customer information through appropriate communication channels. Using appropriate techniques to fully understand the customer’s wants and needs and to verify understanding with the customer. Being the first point of contact to customers on the provision referrals
- Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
- Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
- Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
- To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
- Managing the in-work support process, tracking process and mentoring calls for each participant. Support teams regarding customer who fail to attend.
- Meeting Key Performance Indicators in relation to your role
- Updating information digitally in a timely manner.
- Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
- To support with audit preparation on a regular basis

**What skills and experience are we looking for from potential applicants?**

**Essential criteria**
- Customer Service experience
- Previous experience of working in a target driven environment.
- Excellent communication and Interpersonal skills
- Good Organisational skills
- IT literate

**Desirable criteria**
- Experience within the Apprenticeship training industry
- Qualified or with the potential and willingness to work towards, NVQ Customer Service or Business Administration L2 or equivalent.
- Information Advice Guidance IAG Qualification
- Ability to speak Welsh.
- Experience of work-based learning.

**Job Types**: Full-time, Permanent

**Salary**: £20,800.00-£23,000.00 per year

**Benefits**:

- Company pension

Work Location: In person



  • Cardiff, United Kingdom Itec Skills Full time

    **Looking for a new career opportunity?** At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more. **Customer Support Administrative...


  • Cardiff, United Kingdom Itec Skills Full time

    **Looking for a new career opportunity?** At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more. **Customer Support Administrative...


  • Cardiff, United Kingdom Itec Skills Full time

    **Looking for a new career opportunity?** At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more. **Customer Support Administrative...


  • Cardiff, United Kingdom Itec Skills Full time

    **Looking for a new career opportunity?** At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more. **Customer Support Administrative...


  • Cardiff, United Kingdom MarkJames Search Full time

    Admin Support - Cardiff, Perth or Reading (Hybrid working 2 days in office) - £14.02 ph PAYE - 6 month contract with possibility of extension - 37 hours pw Is this your next job Read the full description below to find out, and do not hesitate to make an application. I am working with a large energy company who are looking for an administrator to join...


  • Cardiff, United Kingdom St David Recruitment Services Ltd Full time

    **Customer Service Administrator** **Cardiff** **Salary - £20k - £22k** **Permanent** **Monday to Friday 9am - 5pm** **Hybrid working available** Our client is looking for a Customer Service Administrator to join their team on a permanent basis in Cardiff. **Essential** - Previous administration experience - Excellent IT Skills - Excellent telephone...


  • Cardiff, United Kingdom Citizen Voice Body for Health and Social Care Wales (operating name Llais) Full time

    Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services. Job Overview Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding...


  • Cardiff, United Kingdom Animal and Plant Health Agency Full time

    **Details**: **Reference number**: - 273170**Salary**: - £22,150**Job grade**: - Administrative Officer**Contract type**: - Fixed Term - Loan - Secondment**Length of employment**: - FTA until 31/03/2024**Type of role**: - Administration / Corporate Support - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share,...


  • Cardiff, United Kingdom Yolk Recruitment Full time

    **Business Support Administrator -PART TIME - Permanent - Full time - Cardiff** Yolk Recruitment have teamed up with a cutting edge and technologically driven establishment which prides itself on being a focal point for industry,health and social care when it comes to innovation. **What you will be doing: - ** The Business Support Administrator will...


  • Cardiff, Cardiff, United Kingdom Cardiff University Full time

    This role is to provide comprehensive and professional support to the School of Geography and Planning, providing support and guidance on professional administrative support, delivering excellent customer service to staff and students. This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you...


  • Cardiff, United Kingdom COPA-DATA UK Full time

    A business that focuses on its core values and staff well-being that is growing within the challenging and fulfilling world of industrial software to manufacturing and energy businesses. We are looking for a superstar administration professional, who can join our dynamic team based in Cardiff. You will be able to demonstrate your skills throughout your...


  • Cardiff, United Kingdom Optometry Wales Full time

    **Person specification**: **Hours**: 20 hours + The working day will have core hours of 10 - 3 however this will vary around the virtual meetings that attendance is required. Flexibility will be required to work the evening meetings when scheduled (4 meetings per month) and attendance to out of hours events such as Career fayres. You may also be required to...


  • cardiff, United Kingdom MarkJames Search Full time

    Job DescriptionAdmin Support - Cardiff, Perth or Reading (Hybrid working 2 days in office) - £14.02 ph PAYE - 6 month contract with possibility of extension - 37 hours pwI am working with a large energy company who are looking for an administrator to join their team. You will be a team player and great communicator to support the wider team with their admin...

  • Sales Administrator

    4 weeks ago


    Cardiff, United Kingdom Reed Business Support Full time

    Are you an experienced Sales Administrator looking for a new challenge? Maybe looking for a new opportunity or the next step in your career? Then we have the role for you, please keep reading! Reed Business Support are currently representing a business in the Cardiff area who are looking for a Sales Administrator to join them on a full-time, permanent basis...


  • Cardiff, United Kingdom Cardiff University Full time

    **JOB PURPOSE** Providing comprehensive and professional support to SHARE, providing support and guidance on range of areas across the School which may include event management, coordination and support, committee scheduling and servicing, financial administration, quality assurance, student administration, workload modelling, and a range of other...


  • Cardiff, United Kingdom MarkJames Search Full time

    Admin Support - Cardiff, Perth or Reading (Hybrid working 2 days in office) - £14.02 ph PAYE - 6 month contract with possibility of extension - 37 hours pw I am working with a large energy company who are looking for an administrator to join their team. You will be a team player and great communicator to support the wider team with their admin tasks. ...


  • Cardiff, United Kingdom MarkJames Search Full time

    Admin Support - Cardiff, Perth or Reading (Hybrid working 2 days in office) - £14.02 ph PAYE - 6 month contract with possibility of extension - 37 hours pw Is this your next job Read the full description below to find out, and do not hesitate to make an application. I am working with a large energy company who are looking for an administrator to join...


  • Cardiff, United Kingdom MarkJames Search Full time

    Admin Support - Cardiff, Perth or Reading (Hybrid working 2 days in office) - £14.02 ph PAYE - 6 month contract with possibility of extension - 37 hours pw I am working with a large energy company who are looking for an administrator to join their team. You will be a team player and great communicator to support the wider team with their admin tasks. ...


  • Cardiff, United Kingdom St David Recruitment Services Ltd Full time

    **Member Services Officer/Credit Control visiting Officer** **Cardiff/Barry (between 2 offices)** **Salary-£20,352- £21,630 p.a. (37 hours)** **Permanent - Full Time** Our Client is looking for a full time Administration Officer between 2 offices in Cardiff and Barry. **Essential** - Own Transport - knowledge within a customer services environment. -...


  • Cardiff, Cardiff, United Kingdom Meridian Business Support Full time

    Meridian Business support are looking to recruit a MASH Administrator, who serve as the first point of contact for safeguarding and promoting the wellbeing of children, young people, and their families. This role entails handling high volumes of calls and data inputting.Rates of Pay (weekly pay):Regular: £12.39 per hourBank Holiday: £24.78 per...