Front of House Coordinator

6 months ago

Stockport, United Kingdom CERT property Limited Full time

Job Summary:
Salary £22,500

Mon - Fri 7.30am - 3.30pm
- You may be required to work hours in addition to those above. This may include the need to work unsocial hours and weekends_

**About the Company**

CERT is a transformative manager of spaces and places based in Manchester and Liverpool. We are passionate about creating the sustainable communities of the future through the built environment.

The company is growing and this role offers the opportunity to join an innovative and thriving team at the ground level with plenty of opportunity to develop with us.

**Benefits and Culture**
- What you put in is what you get out. Progression potential is massive. Team members have access to every area of the business. You will be getting in on the ground level of a company and within a team where you can mould your role around you
- We are a modern minded business and are mindful of the wellbeing of our team, we have a smart/casual dress policy in the office. We encourage individuality and don’t believe in placing restrictions on people.
- We are a social team, we like to get lunch together or afterwork drinks. Our favourite spots are Manchester’s Northern Quarter and Ancoats, and the Baltic Market and Duke St in Liverpool.
- CERT Life App, providing you with the very best offers and discounts from hospitality and leisure venues across Manchester and Liverpool.
- Our Manchester head office is only 10/15 min walk to both Victoria and Piccadilly train stations and our Liverpool sites are in close proximity to Lime Street station.
- In house and external training opportunities to gain and hone skills.
- Pension Scheme.
- 20 days holiday plus bank holidays, with an additional days holiday for every year of service, up to a maximum of 5 days

**Role Summary**

As a Front of house Coordinator you will deliver a brilliant, seamless customer experience as the first point of contact for all tenants and their guests. The role will be based on the front of house assisting in the management of our newest development, Meadow Mill, Stockport. Travel to our head office sites in Manchester City Centre and other North West Locations will be required from time to time.

Some of your responsibilities will be:

- Acting as an ambassador for CERT and Meadow Mill ensuring values are upheld at all times.
- Warmly welcoming residents and their guests during reception hours ensuring they receive first class customer service.
- Creating a sense of community by building and maintaining relationships with both residents, guests and vendors.
- Coordinating resident post and parcels and maintaining written records as appropriate.
- Working with the marketing team on community projects and events to strengthen our internal and external community
- Conducting daily building and maintenance checks and raising work orders.
- Utilising facilities management systems used to operate the building including keeping and maintaining filing systems.
- Ensuring building is compliant with HSE requirements by organising relevant risk assessment surveys and regular plant and building maintenance and servicing.
- Working with the Property Operations Manager to arrange any necessary remedial works in line with risk assessment recommendations.
- Coordinating contractors and suppliers for tasks such as cleaning, and day to day maintenance and managing the work on site and permits to work systems.
- Developing a close working relationship with all contractors to ensure they fully understand the company culture and standards, ensuring a high quality service is delivered.
- Monitoring and maintaining consumable stock for cleaning.
- Submitting invoices and other administrative tasks as required.
- Being the first point of contact for any 3rd party enquiries
- Updating and maintaining the CRM system.
- Hold one years’ experience in a customer service related role such as Hospitality, Retail, Facilities Management / Estate Agency / Serviced Office work
- Have a can do attitude with enthusiasm for delivering excellent service
- Be assertive yet calm and professional when dealing with challenging residents or visitors
- Provide a high customer and resident satisfaction
- Achieve agreed deadlines and work of KPI’s and SLA’s
- Be a team player, support all team members
- Hold strong interpersonal skills, capable of communicating at all levels
- Have interest in continuous improvement and development learning
- A methodical approach to duties
- Good knowledge of Health, Safety and Environmental compliance
- Be able to prioritise work-load be proactive and the ability to multitask
- Is flexible to meet the needs of the service and work flows
- Demonstrate integrity when dealing with residents, contractors, colleagues and clients
- Demonstrate knowledge and understanding our residents needs and expectations
- Ability to listen and take instruction and complete tasks in a timely manner
- Has an excellent eye for detail and has the ability for good record keepin

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