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Sales Receptionist

4 months ago

Gateshead, United Kingdom Henry Colbeck Full time

To be part Sales Advisor and also Trade Counter Sales Receptionist.

To act as the first point of contact for customers / visitors to Henry Colbeck sites.

Responsible for the efficient and friendly answering / making of inbound / outbound telephone calls.

**Key Responsibilities include but are not limited to**:

- To meet and greet all visitors, customers and company personnel.
- To input “Cash and Carry” customer orders and direct customers to the order collection point.
- To deal with customer cash/card payments and general banking.
- To answer or distribute inbound calls quickly, efficiently and in a friendly manner.
- When appropriate, to maximise the sales potential of every call (in terms of order value and number of lines), whether outbound or inbound.
- Accurately data entering customer orders.
- To promote the products that the company has prioritised.
- To develop excellent relationships with customers.
- To work closely with Field Sales Managers as part of a unified Sales Team to maximise the sales and relationship potential of every customer.
- To develop and retain excellent product knowledge
- Cash Office duties on an as needed basis

**Skills Required**:

- Friendly, efficient and professional manner face to face and by telephone.
- Sales and results oriented attitude
- Sales and Customer Service skills.
- Good listening and questioning skills.
- Ability to deal with customer queries, complaints and difficult situations and turn them into a positive experience for the customer.
- Attention to detail, literate and numerate.
- Ability to plan and manage daily tasks.
- Team player with the ability to work closely with the Telesales and Field Sales Teams.

Confidence to manage upwards / outwards and to communicate issues and opportunities to the wider company, other departments and depots

**Additionally**:

- You may be asked to visit customers, attend training and company exhibitions and may be required to work additional hours occasionally (which may include weekend work).
- You may be asked to cover specific telesales customer call schedules due to illness or holidays or to carry out other general sales support duties
- To comply with all Company policies and procedures and deliver within the standards of all certification bodies ie: ISO 9001 Quality, ISO 14001 Environmental & BRC (where applicable).

Basic Salary is £23,400 / OTE is 25-26k with commission

Hours are typically Monday to Friday 9am - 5pm

Application deadline: 14/05/2024
Reference ID: HWhe/MWor

Pay: £23,400.00-£26,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Telephony Sales: 2 years (required)
- Customer service: 2 years (required)
- Microsoft Office: 2 years (required)
- Working towards sales Targets: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 14/05/2024
Reference ID: HWhe/MWor