Receptionist / Clinic Assistant

5 months ago

Horsham, United Kingdom Clockhouse Podiatry Ltd Full time

Clockhouse Podiatry is a busy and popular clinic in central Horsham offering Podiatry services. Well established for over 18 years the Clinic has a well-known reputation from both the Patients and the Clinicians.

Receptionist Job Description:
As a receptionist you are responsible for the day to day running of the Clinic, along with key admin and clerical tasks. The exact job role will often contain many different roles and responsibilities.

Some of your duties may involve:

- Meeting and greeting patients to the clinic, scheduling future appointments and maintaining records and accounts.
- Answering questions relating to the clinic and its services. Comforting patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area for confidentiality.
- Optimising patients’ satisfaction, Podiatrist’s time, and treatment room utilisation by scheduling appointments in person or by telephone with these factors in mind.
- Keeping patient appointments on schedule by notifying Podiatrists of patient’s arrival to the clinic.
- Maintaining patient accounts by obtaining, recording, and updating personal and financial information.
- Obtaining revenue by recording and updating financial information, recording and collecting patient charges for appointments and sundries before or after the appointment.
- Maintaining business office inventory and equipment (by regularly checking stock to determine inventory level).
- Protecting patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with GDPR and Confidentially clause.
- Maintaining day to day operations of the clinic by following policies and procedures, reporting any changes needed to the Practice Manager.
- Contributing to team effort, clinic ethos and future development plans.

Receptionist skills include:

- Multi-tasking
- Flexibility within a busy changing environment
- Excellent communication skills via the telephone and face to face
- A friendly and approachable person who can look after every patient
- Excellent customer service
- Professional and organised with attention to detail
- Cleaning of the clinic and treatment rooms

**Please note we require the applicant to work some Saturdays.

**Job Types**: Part-time, Temp to perm
Part-time hours: 30 per week

**Salary**: £12.00 per hour

Ability to commute/relocate:

- Horsham, RH12 1NU: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Medical Receptionist: 2 years (preferred)

Work Location: In person

Reference ID: Clock 23b

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