Service and Support Specialist

4 months ago

Cambridge, United Kingdom Harvard Bioscience Full time

**Purpose**

The jobholder is responsible for the provision of technical support to the customers of the company, thereby assisting the company to achieve its commercial objectives. This role is office/home office based, with regular travel to customer sites throughout the UK and Europe (25-30% of the time).

The primary product coverage is the Biochrom brands of Amino Acid Analysers (80%) and spectrophotometers (10%). Additional products support for other Harvard Bioscience products (10%), such as BTX electroporation and electrofusion may be required.

**Essential Duties**
- Provide reactive and pro-active pre and post-sales technical support to distributors, end users, OEM partners and sales personnel within the Harvard Bioscience group.
- Handle all support calls and tickets in a timely and professional manner.
- Triage technical support enquiries as needed using the Zendesk Support Ticketing platform.
- Deliver technical training to distributors and OEM partners on a global basis.
- Write and maintain technical literature, including IQOQ documentation, service manuals, spare parts catalogue and regular technical bulletins.
- Work with end-users to develop compatible methodologies within the Biochrom range of products to meet the specific needs of individual laboratories.
- Assist in performing on-site maintenance (PM), breakdown visits, installation and training for the Amino Acid Analyser systems and Spectrophotometers instrumentation as and when required primarily in the UK and occasionally in Europe.
- Coordinate with other functional teams in the business to resolve or escalate customer complaints and provide a collaborative solution.
- Comply with ISO and Health & Safety procedures.

**Essential Skills/Experience**:

- To have a high level of motivation to assist customers, sales and service people to overcome any problems that they may have which relate to our instruments in a timely manner.
- Willingness to travel to customer sites, sometimes at short notice, throughout UK and Europe is required.
- Have excellent communication skills, which are appropriate for a customer-facing role.
- Produce quality work to an agreed deadline.
- Be hardworking and enthusiastic with exceptional attention to detail.
- Be able to make lone decisions and take action for customers, based on your knowledge and experience.
- Be capable of working under pressure without compromise.
- Be capable of working independently and as part of a team.

Degree in Engineering, Life Science, Biochemistry, Chemistry, or similar discipline, or equivalent professional experience-based knowledge. Previous experience as a Field Engineer or in a Technical Support role in a Life Science/Lab Instrumentation Company is highly desirable.

Experience in maintenance of chromatographic and optical equipment such as HPLC and/or spectrophotometers is highly desirable. Experience working with customers in the Life Science/Pharmaceutical field would also be an advantage.

Being fluent in English is necessary. A second language such as German/French/Spanish is desirable.

  • Administrative Support Specialist

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom Hays Business Support Full time

    Job SummaryWe are seeking a highly organized and personable Administrative Support Specialist to join our Customer Services team. As a key member of our operations team, you will provide vital support to our customer-facing services, ensuring that our tenants receive exceptional service and support.Key ResponsibilitiesSupport the Customer Services team with...

  • Administrative Support Specialist

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom Hays Business Support Full time

    Job SummaryWe are seeking a highly organized and personable Administrative Support Specialist to join our Customer Services team. As a key member of our operations team, you will provide vital support to our customer-facing services, ensuring that our tenants receive exceptional service and support.Key ResponsibilitiesSupport the Customer Services team with...

  • Administrative Support Specialist

    4 days ago

    Cambridge, United Kingdom Hays Business Support Full time

    Job SummaryWe are seeking a highly organized and personable Administrative Support Specialist to join our team at Hays Business Support. As a key member of our operations team, you will provide vital support to our customer services team, ensuring seamless delivery of services to our clients.Key ResponsibilitiesProvide administrative support to the customer...

  • Administrative Support Specialist

    5 days ago

    Cambridge, United Kingdom Hays Business Support Full time

    Job SummaryWe are seeking a highly organized and personable Administrative Support Specialist to join our team at Hays Business Support. As a key member of our operations team, you will provide vital support to our customer services team, ensuring seamless delivery of services to our clients.Key ResponsibilitiesProvide administrative support to the customer...

  • Service Support Specialist

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Las Iguanas Full time

    Exciting Opportunity for a Service Support Specialist at Las IguanasIf you are a Service Support Specialist seeking a vibrant work atmosphere, collaborating with passionate team members, in a dependable and encouraging organization, we have the ideal position for you. Become a part of our team today!Why Join Us?Employee DiscountsComprehensive Care Program...

  • Service Support Specialist

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Las Iguanas Full time

    Exciting Opportunity for a Service Support Specialist at Las IguanasIf you are a Service Support Specialist seeking a vibrant work atmosphere, collaborating with passionate team members, in a dependable and encouraging organization, we have the ideal position for you. Become a part of our team today!Why Join Us?Employee DiscountsComprehensive Care Program...

  • Digital Services IT Support Specialist

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom University of Cambridge Full time

    Job Title: Digital Services IT Support SpecialistThe University of Cambridge is seeking a highly skilled and proactive IT Support Specialist to join our Digital Services team. As a key member of our team, you will be responsible for providing exceptional IT support to our users, ensuring that they receive timely and effective assistance with their technical...

  • Digital Services IT Support Specialist

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom University of Cambridge Full time

    Job Title: Digital Services IT Support SpecialistThe University of Cambridge is seeking a highly skilled and proactive IT Support Specialist to join our Digital Services team. As a key member of our team, you will be responsible for providing exceptional IT support to our users, ensuring that they receive timely and effective assistance with their technical...

  • ContrOCC Specialist

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Service Care Legal Full time

    ContrOCC Specialist RoleWe are seeking a skilled ContrOCC Specialist to join our team on a temporary part-time basis. The successful candidate will work on a hybrid basis, with one day per fortnight in office.Main ResponsibilitiesRecommend system changes and support testing and approval processes to ensure smooth implementation.Identify reports that can help...

  • ContrOCC Specialist

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom Service Care Legal Full time

    ContrOCC Specialist RoleWe are seeking a skilled ContrOCC Specialist to join our team on a temporary part-time basis. The successful candidate will work on a hybrid basis, with one day per fortnight in office.Main ResponsibilitiesRecommend system changes and support testing and approval processes to ensure smooth implementation.Identify reports that can help...

  • Sales Support Specialist

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom Tait - Europe, Middle East and Africa Full time

    About the RoleWe are seeking a highly motivated and organized Sales Support Specialist to join our team in Europe, Middle East and Africa. As a Sales Support Specialist, you will play a critical role in supporting our sales team in maintaining our customers and partners across the region.Your primary function will be to assist the Sales Director and Sales...

  • Sales Support Specialist

    5 days ago

    Cambridge, Cambridgeshire, United Kingdom Tait - Europe, Middle East and Africa Full time

    About the RoleWe are seeking a highly motivated and organized Sales Support Specialist to join our team in Europe, Middle East and Africa. As a Sales Support Specialist, you will play a critical role in supporting our sales team in maintaining our customers and partners across the region.Your primary function will be to assist the Sales Director and Sales...

  • Specialist Mentor

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Beacon Support Full time

    Beacon Support Ltd. is seeking a Specialist Mentor - Autism Spectrum Conditions to support Higher Education students.We are recruiting a highly skilled and compassionate Specialist Mentor to join our team. As a Specialist Mentor, you will work closely with students with Autism Spectrum Conditions (ASC) to provide one-to-one support in their higher education...

  • Specialist Mentor

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Beacon Support Full time

    Beacon Support Ltd. is seeking a Specialist Mentor - Autism Spectrum Conditions to support Higher Education students.We are recruiting a highly skilled and compassionate Specialist Mentor to join our team. As a Specialist Mentor, you will work closely with students with Autism Spectrum Conditions (ASC) to provide one-to-one support in their higher education...

  • Sales Support Specialist

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Tait - Europe, Middle East and Africa Full time

    About the RoleWe are seeking a highly motivated and organized Sales Support Specialist to join our team in Europe, Middle East and Africa. As a Sales Support Specialist, you will play a critical role in supporting our sales team in maintaining our customers and partners across the region.Your primary function will be to assist the Sales Director and Sales...

  • Sales Support Specialist

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Tait - Europe, Middle East and Africa Full time

    About the RoleWe are seeking a highly motivated and organized Sales Support Specialist to join our team in Europe, Middle East and Africa. As a Sales Support Specialist, you will play a critical role in supporting our sales team in maintaining our customers and partners across the region.Your primary function will be to assist the Sales Director and Sales...

  • Sales Support Specialist

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Tait - Europe, Middle East and Africa Full time

    About the RoleWe are seeking a highly motivated and organized Sales Support Specialist to join our team in Europe, Middle East and Africa. As a Sales Support Specialist, you will play a critical role in supporting our sales team in maintaining our customers and partners across the region.Your primary function will be to assist the Sales Director and Sales...

  • Sales Support Specialist

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Tait - Europe, Middle East and Africa Full time

    About the RoleWe are seeking a highly motivated and organized Sales Support Specialist to join our team in Europe, Middle East and Africa. As a Sales Support Specialist, you will play a critical role in supporting our sales team in maintaining our customers and partners across the region.Your primary function will be to assist the Sales Director and Sales...

  • Quality Assurance Specialist

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Hays Specialist Recruitment Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Hays Specialist Recruitment. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and compliance of our clients' products and services.Key ResponsibilitiesImplement and maintain quality procedures, standards, and specifications...

  • Quality Assurance Specialist

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Hays Specialist Recruitment Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Hays Specialist Recruitment. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and compliance of our clients' products and services.Key ResponsibilitiesImplement and maintain quality procedures, standards, and specifications...