Technical Support

2 weeks ago

Eastbourne, United Kingdom Gardners Books Full time

**Location**:

- Eastbourne, United Kingdom

**Salary**:

- £20000.00 to £30000.00 per annum

**Posted**:

- Today at 9:16 AM

**Position**:

- Full time

Are you interested in taking on a new role where you can see results?

An exciting opportunity has been created to play a key role in our dynamic and expanding company, assisting in the day-to-day responsibility for our digital and data processes.

This Technical Support position is suitable for homeworking, with periodic visits to our offices in Eastbourne.

Reporting to the Digital & IT Services Manager, the Digital Services department is a small team responsible for the day-to-day management, operations, and support of our eBook and eAudio content and services to publishers and customers around the globe.

As a new member to this growing team, you will be providing first and second line technical support for our digital products, technical services, and data feeds, to trade customers, publishers, consumers, and other departments. This includes managing the systems and processes that validate and import new digital content, and liaison with the 8500 publishers who supply us.

As part of this Technical Support role, you will also be monitoring and maintaining our digital catalogue and database, ensuring that new and updated content is available for sale in a timely manner.

Our digital content sales continue to increase and to ensure continued growth, supporting our sales team in maintaining customer relationships is pivotal.

Additional Information

This is a full-time or part-time position, and suitable for home working with periodic days in the Eastbourne office.

Essential Skills
- Excellent communication and negotiation skills
- A background in IT support
- Familiarity with current mobile devices
- Experience with xml, csv, and other data file types

Desired Skills
- Some experience with eBooks, audio books, and other digital media products
- Scheduling and project management experience
- Enthusiasm and the ability to demonstrate a willingness to learn new skills

About Company

Gardners is one of the world's largest wholesalers of British books, entertainment products and eBooks.

Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.

Our departments and teams' combined effort ensures we offer a first-class service to our global customer base, combined with a fast delivery service.

At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success. We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.

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