Community Safety Advisor

3 weeks ago

Walsall, United Kingdom whg Full time

**Contract: Full Time, Permanent, 37 hours per week**

**Closing Date: 2 February 2024**

**Interview Date: 19/20 February 2024**

Are you looking for your next opportunity within whg? Then this may be the post for you. We are looking a Community Safety Advisor to investigate, provide resolutions to and prevent anti-social behaviour.

**Main job responsibilities**:

- Diligently and efficiently respond to all reports of anti-social behaviour ensuring that customer’s quality of life is not adversely affected by such behaviours.
- Take a problem orientated approach to resolve anti-social behaviour, supporting all parties involved to achieve a satisfactory resolution.
- Take a holistic approach to case management, working in partnership with local stakeholders on a variety of high harm, fast paced, community safety issues.
- Support victims where identified and take proportionate action to prevent repeat victimisation.
- Support perpetrators where identified and take necessary enforcement action when a supportive approach fails
- Represent whg in court proceedings and gather evidence in support of any such action.
- Organise own work schedule and prioritise and manage cases appropriately.

**We're looking for someone who has**:

- Excellent verbal and written communication skills with the ability to communicate effectively with perpetrators and victims
- The ability to produce accurate and succinct written reports
- Computer literate including experience of using Word, and Excel spreadsheets
- The ability to stay clam under pressure and communicate clearly when faced with agitation or aggression
- Personal resilience with regards to potentially hostile environments or individuals
- Significant experience of working in an anti-social behaviour environment

**What’s in it for you?**

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

**About us**

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that **attracts**, **develops** and retains **talent’. **The Strategy focuses on three key themes that help us support our colleagues to **make a difference** to our customers, the communities we serve and to themselves.

It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves.

We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo.

We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.

INDGEN

We are one of the Midlands’ leading and most successful providers of good quality
homes.

Our values help us to maintain a culture that helps us achieve our commitment of
supporting customers to lead happy and fulfilled lives. We want all of our people to
uphold our ambition; demonstrating the belief, enthusiasm and energy to deliver on
it. We want our colleagues to feel empowered to take the lead and to think creatively
and be passionate about their work.

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. Through the People Strategy we take every opportunity to embed our values to ensure that our colleagues give the best possible service to our customers, communities and each other.

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