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New Opening

5 months ago

Edinburgh, United Kingdom Four Points by Sheraton Edinburgh Haymarket - Front Of House Full time

**We are recruiting our “Opening Team” for Four Points by Sheraton, Edinburgh Haymarket.**

We at Cycas Hospitality have a dedicated team that get to be their true selves so that they can deliver positively OUTRAGEOUS service We put people at the heart of everything we do and are looking to recruit a friendly, spirited, outgoing **Night Porter** for our fabulous new Edinburgh hotel

Four Points by Sheraton is a Marriott brand unique to Scotland and the UK.

**What will I be doing?**

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs and that the night audit is completed to fulfil all audit and statistical information requirements for the hotel

To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests.
- Carry out the minimum of 2 security checks at regular intervals with special emphasis on security, fire and safety
- Check hotel guests in and out, and assist with luggage when required
- Serve food and liquor to company standards
- Ensure all revenue is correctly charged and monies are securely kept
- To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
- To operate the hotel switchboard and deal with all internal and external calls, according to procedure
- Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
- Order and deliver guest’s newspapers and correct charging and controls
- Actioning of early morning calls at the time specified and to the standards laid down
- The preparation of Room Service orders and service to the rooms when required
- Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary
- Setting up meeting rooms as requested
- To attend all relevant training as and when required
- To show willingness to take on additional responsibilities when necessary
- To have a thorough knowledge of and adherence to the law with regards to the following company regulations
- To establish a friendly and helpful attitude to all guests and staff
- To ensure full co-operation between the Night Audit Team, and all other departments
- To ensure the company’s dress code is adhered to at all times
- To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position

**What we are looking for?**
- Ability to work between the hours of 11pm and 7am (approx.)
- Desire and ability to learn
- Carry out instructions
- Strong communication skills
- Ability to work alone for periods of time during the night shift due to size of building Ability to organise self
- Able to multi-task
- Flexible and adaptable
- Ability to build rapport
- Attention to detail
- Customer focused / can-do attitude
- Understanding the internal and external customer needs
- Open to new ideas
- Cultural Awareness
- Understanding the Hotel / Company standards, products and services

**What do we offer in return?**

A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self

A workplace with over 220.000 colleagues worldwide

A family of associates with a work hard, play hard mentality.

The best project you will ever work on is you So let us help you grow with our guidance and training possibilities.

Feed your wanderlust with discounts in over 7000 hotels

Cycas Hospitality is a gift for any hospitality professional. Over the past 12 years we’ve created an innovative hotel management company.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you

We are waiting to hear from you.