Call Centre Agent

Call Centre Agent (weekends, 12-month temporary role)
Castle Donington, Derbyshire

About us

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a can-do attitude, we want to hear from you.

You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients’ outcomes.

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.

We are looking for a Call Centre Agent to join us on a temporary basis (12-month contract) at our Head Office in Castle Donington, working weekends; home working is available after training.

The Benefits
- Basic salary of £11.44 per hour (working 18 hours a week) - potential additional earnings available
- Discounts and cashback on shopping, supermarkets and holidays as part of our rewards scheme
- Contributory Pension scheme
- Excellent holiday entitlement
- Salary sacrifice schemes, including Cycle to Work
- Receive a treat on your birthday
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role

In this varied and engaging role, you will have the chance to act as the friendly voice of the business and ensure that a great customer experience is delivered time and time again. No two days will be the same and you will have the chance to showcase your excellent people skills as you engage with customers from all backgrounds.

As a Call Centre Agent, you’ll respond to, and direct, customer calls, ensuring customers’ expectations are met or exceeded.

**Specifically, you will**:

- Develop and maintain excellent relationships with our customers
- Accurately update our internal system with key information
- Process information for our colleagues
- Ensure that customer issues are dealt with or escalated as required

The first 2 - 3 weeks of training will be done at Head Office (Monday to Friday approx. 8.30am - 5pm).

Hours after training are 18 hours a week, Saturday 8am - 6pm (with one hour lunch) and Sunday 8am - 6pm (with one hour lunch), which would be worked from home.

Initially this contract would be for 12 months, but future work or hours could become available within the business.

About You

**To join us as a weekend Call Centre Agent, you’ll need**:

- Previous customer service and/or call centre experience
- Proficiency in Microsoft packages, including MS Excel spreadsheets
- Excellent written and verbal communication skills
- A professional, friendly telephone manner

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.