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Student Services Officer

2 months ago

Telford, United Kingdom Telford College Full time

**Student Services Officer**

**_Moral Purpose - Students first - a belief that all students can achieve and an unwavering _**
**_commitment to pursue achievement for all. _**

**The Role**
The Student Services office is a busy environment, responsible for the ‘transitioning in’ and
supporting the practical aspects of student access, to assist our student’s progression pathways
through the College.

You will have direct engagement with our students and provide support in a range of practical
activities, including grants, bursary, bus passes, reception, enquiries, information & guidance,

**Main duties and responsibilities**

The successful applicant will be expected to:
**General ** Provide a welcoming, efficient, helpful and informative first point of contact to support

applicants & their families through the admissions process.
- Support the admissions process in obtaining, collating and presenting assessment

information, including preparing assessment timetables, where necessary and gathering

more information when required.
- Efficiently and accurately administer and monitor all relevant Student Services processes

- Contribute proactively to meeting college targets including increasing student numbers,

improving retention and bursary take up rates
- Be fully conversant with all Student Services processes as outlined above.
- All duties to be performed and completed in line with the Student Services, Service Level

Agreement
**Enquiries**
- Daily monitoring of Prosolution to ensure website enquiries are dealt with speedily and
- Support and engage will all enquiries, irrespective of their communication route, to positively

promote Telford College
- Deal with all student/customer enquiries coming into the team and wider department
- Play a significant role in the development of improving the college’s customer journey from

awareness to internal progression
**Applicant Interviews**

including maintaining contacts internally and externally for the organisation and
feedback/outcome. Including updating Pro-Solution.

without delays

**Bursary**
- Be responsible for all grants and bursary processes in respect of full-time and part-time
- Provide advice for Care to Learn Students, when necessary

line with relevant policies in a timely manner
- Support learners accessing termly bus passes
- Maintain an up-to-date knowledge of the FSM and bursary eligibility criteria as published by

the Department for Education and ensure compliance
- Provide a comprehensive front of house service and undertake promotional activities as

requested by the line manager.
- Raise awareness amongst students and parents of support available, and promote

**Information and Guidance**
- Be fully conversant with enhanced IAG for all areas to provide high quality advice including

progression routes and options for students’ next steps
- Contact students as necessary in a professional and confidential manner to collect and

pass on relevant information
- Deal with enquiries from potential applicants, giving high quality IAG and promoting

**Progression**
- Take a lead role in the operational aspect of internal progression process of students within

the college ensuring that college targets for student numbers are met.
- Contribute to enrolment, New Students Day, Induction, taster and open events.

**Reception**
- To maintain a polite and friendly initial point of contact for visitors to the college

or students are dealt with promptly and directed to the appropriate person or location
- Safeguard students by ensuring that all visitors sign in and out of the site, are issued with

visitor badges and understand the need to be accompanied at all times, if appropriate,
including conducting ID checks for visitors as required.
**Student Services**
- Provide high level of support and customer service to each person at all times
- Meet all service level agreements and targets outlined by the manager/department
- Understand Student Services policies and equality and diversity procedure, reviewing and

updating as necessary
- Undertake any other duties commensurate with grade of the post as may be required by

your line manager at your initial place of work, or at any other which the college
currently has or may subsequently acquire
- Give assistance at college functions including, but exclusive, open events, schools, tasters

and enrolment. This may include some weekend and evening work
- Comply with all college procedures and policies
- Work closely with internal staff including Learner Managers and tutorial staff to ensure all

eligible financial assistance is provided to students who are in need
- Attend training and meetings to keep up to date with current procedures and legislation as

required.

**Other Corporate Responsibilities**
- Reflect the vision, mission, aims and values of the College.
- Always strive for continuous improvement in your professional practice and delivery of

outcomes.
- Commit to the safeguarding and

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