Partnerships Lead, Strategic

2 weeks ago

London, United Kingdom REWARD Full time

As Reward’s Partnerships Lead, Strategic and Growth Accounts, you will be integral to building and developing best practice for a new function within Reward. You and your team’s primary responsibility is to ensure retention and maximise revenue potential across the SMB merchant base.- This is a managerial position in which you will lead a team of Account Managers and Customer Growth Executive to deliver on growth targets for managed and self-service accounts. You will be responsible for line management, client escalations and strategic coordination. Your team will focus on primarily UK retailers but will be asked to assist with international expansion opportunities.
- You will have some experience in digital marketing as well as people management. You will be fully accountable for driving customer relationships and revenue generation through the development of your retail accounts. You will manage, coach and grow a team of highly motivated individuals to ensure customer satisfaction across your team’s portfolio.- This is a great opportunity to work with well-known brands in the UK. As the Partnerships Lead, Strategic and Growth Accounts, you’ll work closely with not only your own direct reports, but also with the wider account management team to build an educated, collaborative and efficient team atmosphere.- If you’re interested in working in high-growth field and want to be part of our mission to build the best loyalty programmes in the world, then look no furtherKey Responsibilities
- Manage and coach a team of Account Managers and Customer Growth Executives to successfully retain and grow a large portfolio of retail clients
- Provide ongoing coaching and training to ensure upskilling and skill development
- Ensure the achievement of revenue and budget expectations
- Having an eye for revenue potential with the ability to support your direct reports with upselling/cross-selling opportunities
- Ensure levels of service are being met by your Account Managers and that client satisfaction is high
- Support clients and team members with program management tasks including strategic/tactical plans aimed to meet/exceed client’s objectives and goals
- Provide a point of escalation for your team members and help to nurture a dynamic team environment
- Support with recruitment, hiring and onboarding of new team members

Skills Knowledge and Expertise
- 3+ years in an account management function, preferably within the digital marketing space
- 1+ years of perople management experience is preferred
- Excellent communication and presentation skills
- Team player who can also work independently
- Excellent team and relationship-buiding abilities, with both internal and external parties
- Ability to work well under pressure, multitask, and maintain keen attention to detail
- Results - oriented negotiation skills, with client and stakeholders at all levels
- Organised and process-driven with the ability to manage multiple duties at one time
- Must be able to demonstrate an ability to effectively communicate, motivate and inspire cross-functional teams with professionalism and clarity.
- Have an ability to think strategically and will possess a good eye for opportunities.

**Benefits**:

- 25 days annual leave increasing by one day a year to 30 days (plus public holidays)
- Pension with Hargreaves Lansdown - 4% matched contribution
- Company holiday between Christmas & New Year (extra 3 days)
- Private healthcare with Vitality for yourself and any nominated dependents.
- Early finish on the last Friday of the month (3pm)
- Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent).
- Cashback/discount shopping site (Perks at Work)
- Flexible working options - we are operating a hybrid working model from our London office (to be agreed with your manager)
- Variety of social events throughout the year such as Christmas party, company away day, movie nights, beer and pizza nights to name but a few

About Reward

Helping design, build and operate the best customer engagement programmes in the world, around the world. We power the best customer engagement programmes in the world We occupy a unique space between retailers and banks helping them to get closer to customers driving incremental sales and lasting loyalty.

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