Gp Practice Receptionist

2 weeks ago

Scunthorpe, United Kingdom Winterton Medical Practice Full time

**Winterton Medical Practice**

**J O B D E S C R I P T I O N**

**JOB TITLE**:
**RECEPTIONIST**

**Hours covered 8.00am - 6.45pm**

**RESPONSIBLE TO**:
**ASSISTANT PRACTICE MANAGER**

**Aim of post: To provide the FIRST point of contact for patients on arrival in the practice. To provide assistance and help to patients in a courteous and professional manner. To perform administrative duties as necessary, for the efficient running of reception.**

**DESCRIPTION OF DUTIES**
- Welcome and direct patients as they arrive in the surgery. Mark patients as arrived on the computer system, when necessary
- Make **NEW** and **FOLLOW UP** appointments for patients on the medical computer system and print patient appointment cards.
- Answer telephone (promptly) when necessary and deal with call courteously and professionally at all times. (see Telephone protocol)
- Print out an appointment list of following day’s surgeries. Retrieve notes as necessary and prepare and complete smear request forms, childhood immunisation sheets etc as required.
- Check all notes are out for next surgeries, **AS REQUIRED**.
- Print out prescriptions and complete all requests for Repeat Medication, handed over the counter by patients as required.
- Ensure all visitors sign in.
- Record visit requests in the visit book and print off an Encounter sheet for patient - consult with Duty Doctor before accepting and approving visit request (see visit request protocol).
- Fax - check fax machine for incoming faxes and place in relevant doctors pigeon hole
- Chase hospital x-ray/blood results by telephone as requested by the doctor.
- To open and distribute the post appropriately twice daily.
- Register all new patients and record in registration book. Completed registration of patients on computer system.

**QUERIES**
- Record any queries in the appropriate Message book, stating patients name, address and Date of birth and give clear brief message/query. Record the date and time query received. The message book should be with the doctor at 12.00 noon and between 5.00pm / 5.30pm (earlier if the doctor is leaving early).
- Generate and monitor queries raised as tasks and deal with any follow up actions.

3 Continually check to ensure queries are dealt with daily.

**AFTER MORNING SURGERY**
- Collect and file records, if used.
- Tidy reception area.
- Tidy consulting rooms, removing crockery etc.
- Prepare mail for van collection (morning only).
- Change doctors names in waiting room and on doors if necessary.
- Check the Duty Dr and/or GP Registrar aware of all planned and approved visits.

**EVENING ROUTINE**
- **As morning**. Plus - see end of day procedure
- In addition check all notes are out for following morning surgery, as required. Ensure printout for the following days surgeries are complete.
- Switch off speech masking system, radio and self-checking system. Check **ALL** computers and screens switched off.
- Check ALL consulting rooms are cleared and all Air Conditioning units turned off.
- Ensure shutter is down.
- Switch off photocopy machine and shredder.
- Change doctors names in waiting room and on doors if necessary.
- Update board in Reception area (Winterton Surgery) only.

**ADMINISTRATIVE TASKS**
- Scanning correspondence into the medical software and read code diagnoses etc as highlighted by GP’s, per nGMS contract requirements(see Scanning/History Add protocol)
- Print FP10 and labels as required for repeat medication requests.
- Checking doctors rooms are stocked with stationery and ordering stationery stocks.
- Keeping Birth/Death board updated in reception.
- Tidy notice board and remove out of date information.
- Making tea and coffee for clinicians as necessary am and preparing tray pm.

**Personal qualities**

The applicant should be able cope with working in a hectic environment.

Be helpful and friendly towards patients.

Have the ability to work as part of a team.

Be flexible and available to work every day if necessary (Holiday cover)

Five weeks paid holiday are given pro rata.

A Uniform in the form of a blouse is supplied for the Winter and Summer, which is worn with a navy skirt or smart trousers.

This list is not exhaustive and can be amended to reflect the Practice needs

**Job Type**: Part-time
Part-time hours: 11.25 per week

**Salary**: £10.42-£10.92 per hour

**Benefits**:

- On-site parking

Work Location: In person

Application deadline: 30/04/2023
Reference ID: A0601-23-0002

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