Senior Customer Experience Advisor

4 weeks ago

Maidenhead, United Kingdom Abbott Laboratories Full time

**About Lingo**

Meet Lingo, a new biosensing technology that provides users a window into their body. Lingo tracks key biomarkers - such as glucose, ketones, and lactate - to help people make better decisions about their health and nutrition. Biowearable technology will digitize, decentralize and democratize healthcare, enabling consumers to take control of their own health.

A New Category of Consumer Biowearables: Meet Lingo - YouTube

**The opportunity**

Personalized healthcare is the future. Working on Lingo, you will help build a next-generation technology that enables individuals to make decisions about how to improve energy, lose weight or enhance athletic performance. The Lingo team embodies a start-up culture and mindset with the backing of Abbott, a company with a rich history of healthcare innovation. Join us and grow your career as you help Abbott shape the future of healthcare.

The **Senior Customer Experience Advisors **will work out of our Lingo location in Fitzrovia, London.

**What you will do**:

- As our escalation team, you will handle more complex and niche type tickets and help support us in putting the customer first.
- You will support our VIP customers in aspect of their journey.
- Support our social media platforms and answer more ad-hoc questions and comments.
- Responsible for handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of our first level customer service team.
- Demonstrating your technical skills to support customers with OS and Android operating systems, Bluetooth connected devices.
- You will Perform advanced troubleshooting and add implemented solutions to knowledge base articles.
- Be able to recognise and escalate difficult technical issues to appropriate channels.
- Work closely with internal and external teams on projects and new processes.
- Look for better ways of doing things to improve customer service experience and sharing new ideas.
- Be the voice of the customer for the growing business.

**What you will bring**:

- Prior experience in Tier 2 or Tier 3 customer specialist teams
- Fluent in both German and English is a requirement
- Social media questions and comments experience
- An attitude to roll your sleeves up within a new start up environment
- The ability to quickly learn new skills and technologies
- An ability to thrive in a fast paced and quickly changing environment
- Advanced technical understanding of iOS and Android operating systems, Bluetooth connected devices
- A genuine passion and drive to put the customer first
- Flexibility to the working hours while we figure out what our customers prefer
- Zendesk Experience or Saleforce would be beneficial
- Experience of mapping new process solutions would be beneficial
- Experience of supporting training would be beneficial

**What we offer**:
A unique opportunity with the positives of a start-up mindset and culture, but the strong benefits of a corporate brand. We offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme, as well as excellent development opportunities.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

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