Customer Service Associate

2 weeks ago

Birmingham, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service Associate - Business Lending Specialist
- By providing a proactive and reactive service, you’ll help our business customers to meet their financial arrangements and goals
- We’ll look to you educate customers in the different ways they can bank and support them to choose the right service options which match their needs
- If you have a passion for delivering excellent customer service, this role could be a major stepping stone onto a rewarding career path

**What you'll do**:
As a Customer Service Associate in Business Banking, you’ll manage customer lending requests and queries in an accurate and timely manner. With excellent communication and rapport building skills, you’ll be able to identify the best service options and lending solutions for our customers.

You’ll also be:

- Supporting our business objectives while promoting our self-service options
- Participating in individual feedback sessions and performance conversations
- Seeking opportunities for continuous professional development including Certificate in Lending Skills (not mandatory)
- Participating in team activities such as coaching less experienced colleagues

**The skills you'll need**:
It’s important that you hold solid work experience within a customer service environment to help deliver outstanding customer service. Through your strong interpersonal and communication skills, you’ll have the ability build valued relationships with a diverse range of people.

You’ll also need:

- Knowledge of business banking processes, products and services
- The ability to manage risks and follow regulatory, operational and control processes
- Good computer literacy, particularly with Microsoft Office including Excel and Word
- A sound understanding of customer’s financial requirements in order to support their business to thrive.
- Good time management skills and organisational skills

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