Trade Counter Sales Assistant

6 months ago


London, United Kingdom Builder Depot Full time

Builder Depot are one of the leading Independent Builders Merchants in the UK. We pride ourselves on providing excellent training and development opportunities for our employees, along with a long-term career path for those who wish to progress within the Company.

We are looking for an experienced Trade Counter Sales Assistant to join our faced paced, friendly and dynamic team.

**Responsibilities include**:

- Serving and assisting customers.
- Taking telephone enquiries.
- Providing customers with advice and guidance on product selection.
- Providing quotations to customers.
- Taking orders for deliveries and following up to ensure that the delivery is completed.
- Following Company procedures for sales/returns
- Taking cash and card payments
- Balancing cash registers with receipts
- Ensuring customer complaints are dealt with promptly and efficiently
- Ordering special order items-following up returns to suppliers when necessary.
- Stock taking and stock checks
- Keeping the counter clean and tidy
- Keeping counter restocked/merchandised
- Keeping up to date with promotions updating displays
- Adherence to health and safety legislation

**Person Specification**:

- Excellent customer service
- Good communication skills
- Ability to work effectively as part of a busy team
- Able to work on own initiative
- Ability to work under pressure
- Good command of the English language (written and spoken)
- Excellent telephone manner
- Previous experience in a similar role is desirable

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£33,000.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (required)
- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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