Client Relationship Manager

2 weeks ago

Leeds, United Kingdom Aspion Full time

**Job title -**Client Relationship Manager

**Sector -**Clothing/têxtiles Manufacturing

**Location -**Leeds

**Salary -**£27,000 - £30,000

**Do you have a passion for delivering excellent customer service?**

**Do you have a background managing**maintaining long-term relationships?**

The successful individual will represent the very best of the company image and ethos with professionalism and timely handling of issues as they arise; ensuring clients continue to receive ongoing value, service, and quality from the brand.

**Duties
- **
- Be the day-to-day first point of contact for the clients allocated to you
- Proactively communicate company updates with clients to manage expectations effectively, to ensure a positive relationship.
- Identify any risks to the relationship to ensure they are mitigated.
- Attend client meetings such as, but not limited to:

- Annual review meetings with all clients
- Measuring events with relevant client
- Design meetings for new product launches
- Additional care meetings for clients where relationships are at risk.
- Ensure next actions are completed within the promised timelines and ensure updates are communicated clearly and efficiently with the relevant departments internally, particularly with the Product Team for product requirements and with the Customer ServiceTeam for product information for customers.
- Have a clear understanding of the requirements, ensuring it is clearly communicated internally and presented correctly onlineOversee admin tasks delegated to the Relationship Executive(s)
- Project management of Measuring Events
- Annual Review Meeting schedule
- Annual Communications.
- Collating and maintaining specific information;
- Industry exhibition logistics
- Organising samples for meetings
- Meeting info-preparation
- Coordinating with Leeds-based departments to ensure smooth transition of information to SRM; particularly with the Product Team (launch, development & purchasing
- Participate in sales presentations including preparation, as required by the Managing Director.
- Attend industry exhibitions as a representative of the brand

Excellent organisations skills

Client/Account management experience

Full UK driver’s license

Strong communications skills

Confident in building relationships

Thanks

Victoria Riley - Principal Recruitment Consultant

Aspion Recruitment

At Aspion, our core values have been built around the importance of transparency, innovation, passion and collaboration. As such, we are committed to open communication and the protection of your privacy. We have updated our policies in line with new GeneralData Protection Regulation laws to make it easier for you to understand how we collect, store and handle your data - These can be viewed on our website.

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