Phone Operator

5 days ago


Bradford, United Kingdom Christians Against Poverty Full time

The New Enquiries Team exists to handle calls from the general public enquiring about becoming a CAP client for debt counselling or CAP Job Club member.

**The role**:
Answering calls from the general public enquiring about CAP’s services. This will involve assessing the callers’ suitability for the service and selling the unique CAP solutions: Debt Help, CAP Money, CAP Job Clubs and CAP Life Skills where appropriate. Using CAP’s diary system to book in callers for their first debt counselling appointment or Job Club session. Directing callers, where appropriate, to other departments or other services.

**Who we're looking for**:
We are a caring and empathetic team, supportive to one another, great encouragers and communicators.

CAP offer a generous Rewards & Wellbeing package, including:

- CAP 6.5% pension contribution
- 34 days annual holiday (including flexible bank holidays)
- 1 additional days holiday for each full year of service (up to a max of 5 additional days)
- 2 paid Mental Health (duvet) days and up to 5 days Family Emergency leave per year
- Paid 'Revive' days to take time out with your team during the year
- Healthcare cover
- Gym membership discount
- Flexitime

plus many more

**Location**:
Bradford Head Office based with some home working available**
Disclaimer**:
Salary/Holiday allowance will be pro-rata for part time.

Under the 2010 Equality Act, schedule 9, we have a genuine occupational requirement for all employees and volunteers to be practising Christians.

Information on genuine occupational requirements

All adults working in, or on behalf of the CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: A responsibility to ensure a safe environment in which CAP Services can be delivered. Identify children and adults where there may be safeguarding concerns and to follow the CAP Safeguarding Policy in addressing any concerns appropriately.
- Please note that we are unable to consider applicants who do not presently have permission to work in the UK._



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