Emergency Department Activity Coordinator

4 weeks ago

Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

34.5 hours per week

An exciting opportunity has arisen within the Emergency Department within the Royal Cornwall Hospital for someone seeking to expand their experience in a busy / challenging department.

Do you have excellent interpersonal skills? Excellent customer service skills? Are you flexible, approachable and a team player - and can complete complex administrative tasks? If this is you then the Emergency Department would love to hear from you

The role will require you to provide a co-ordinated service between the Emergency Department (and all its staff), Ambulance Service, and the rest of the hospital; monitoring the patient’s journey and keeping the Site Coordinating Team/hospital managers up-to-date with performance within the department.

You will be expected to work with the team to provide a co-ordinated service between the Emergency Department and the rest of the hospital, monitoring the patient’s journey, keeping the Site Coordinating Team and hospital managers up to date with performance times within the department. The post holder will be required to work on their own initiative with mínimal supervision.

This post will involve 12-hour shifts on a 24-hour rota, including days, nights, weekends and Bank Holidays.

To work with mínimal supervision monitoring the situation in ED and keeping the hospital managers, the service lead, the consultants and nursing staff in ED and all concerned parties within the hospital informed of the ever-dynamic situation in ED.

To have a clear understanding of the performance of targets in the Emergency Department and monitor activity ensuring communication and escalation of drops in performance.

To monitor and highlight patient waits at set intervals within the department and to endeavour to avoid any unnecessary time delays for patients.

To interact with staff on the wards, making them aware of patients waiting and to facilitate beds appropriately as quickly as possible.

To assist patients where possible in helping to improve their ED experience,
managing occasional challenging situations.

To provide an interface between ED nursing, ED clinical and ED reception staff in order to liaise with other hospital areas and specialties.

To be responsible for liaising with other members of the multidisciplinary team e.g. medical staff, psychiatric nursing service, social workers, occupational therapists etc.

To track patients whilst in the department in line with Trust policy.

To ensure relevant documentation i.e. case notes, ED CAS cards and any other relevant Trust documentation are taken to reception staff promptly when the patient is admitted to the ward ensuring accurate times recorded on the computer system.

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

We can offer you a rewarding career in a supportive working environment. With extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

**PLEASE NOTE**: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:
Identity Checks

Professional registration and qualification checks

Employment history and reference checks

Work health assessments

Criminal record check standards

Right to work checks

**For further information please visit**:
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

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