Customer Care Associate
4 weeks ago
**Customer Care Associate - Maternity Cover**
**Hybrid - Central London (Full-time, 12 month fixed term contract)**
**COMPANY OVERVIEW**
Prinova is a leading global supplier of ingredients and premix manufacturing solutions for the food, beverage and nutrition industries. Prinova holds strategic stocks in 35+ centres around the world to ensure continuity of supply and has liquid and dry premix manufacturing facilities in the UK, China and the USA. Prinova's premix business is underpinned by over 40 years of experience in ingredient sourcing and distribution, servicing customers with global inventories, market expertise, and leading market positions in Vitamins, Amino Acids, Sweeteners, Preservatives, Proteins, Aroma Chemicals, and more.
**ROLE OVERVIEW**
The CCA Logistics, will join a dynamic Logistics & Customer Service team of more than 20 individuals. This team is responsible for managing the daily business operations including warehouses, deliveries to customers, exports outside Europe and demand planning. With the expected growth of the business in Europe, we are adding team members who will be involved specifically in our EU operations. You will be responsible for an element of sales support, responsible of deliveries throughout the EU, tracking of shipments, handling of non-conformances, the stock reconciliation process with the EU 3PLs, the maintenance and handling of all information within our ERP and other projects within the department.
All necessary training will be conducted on the job, this will include how the company operates, its SOPs and main processes.
**KEY RESPONSIBILITIES & ACCOUNTABILITIES**
- Arranging deliveries to customers from warehouses in UK and EU by road, ferry and courier
- Liaison with customers, warehouses and carriers
- Input of correct information onto internal system, to create forward allocations and warehouse instructions
- Invoicing customers promptly, with correct VAT calculated
- Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.)
- Handling enquiries, complaints and other aspects of customer service as required
- Monthly stock reconciliations, and handling follow-on enquiries from the finance department
- Handling non-conformances
- Handling Block Inventory
- Occasional on-site inspection of warehouses
- Processing charges invoices from warehouses, forwarders and other suppliers
- Project work
- When necessary, due to holiday, medical leave etc., covering for fellow team member’s absences
- Any other duties at manager’s discretion
**CORE COMPETENCIES/PERSON SPECIFICATIONS**
- Fluency in English is essential, and any other European language is an advantage
- Detail oriented with excellent organisational skills
- Must have experience in logistics
- Experience on any ERP system
- Advance Microsoft PowerPoint
- Advance Microsoft Excel 365
- Enthusiastic and eager to learn
- Outstanding business communication skills, both written and verbal
- Professional business presence and acumen
- Self-starter, and happy to take the initiative
- Commitment to customer service (both internal and external)
- Strong ability to multi-task with results-oriented mind-set
- Calm individual who can operate under pressure, manage deadlines, and the demands of a busy and expending business
- Have enthusiasm for a fast-paced, dynamic environment where products and programs are evolving as the business grows
**Interested?
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