Operations Supervisor

2 weeks ago

Nottingham, United Kingdom Mitie Full time

**JOB OVERVIEW**:

- To supervise a team of engineers, sub-contractors and any other specialists attending the client's premises, to achieve the highest level of service to the buildings' occupants in the most cost effective, technically competent and safe manner
- To provide support to the Customer Services teams and the Operations & Contract Managers in the efficient use of labour.
- Flexible working - ability to work from both home and on-site.

**Main Duties**
- Pro-actively demonstrate and work to the Company's values
- Ensure self and team carry out duties in accordance with all Health and Safety procedures, Codes of Practice and Statutory Regulations
- Ensure all tasks are carried out to the highest standard of customer service and that work is completed on time, within budget and meets Service Level Agreements or Key Performance Indicators
- Undertake supervision, coaching, support and development for team members
- Day to day management of mobile engineers including conduct, performance, attendance and capability. Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with the support and advice of HR.
- Build effective relationships with the client, answering queries, keeping them informed about site activities and developments
- Identify opportunities for, and then organise and manage to completion, any additional works in accordance with any repair and replacement contractual requirements
- Act as the primary point of contact for all Customer Services team queries
- Monitor, co-ordinate and manage services provided by specialists and/or sub-contractors
- Undertake scheduled audits on the performance of the subcontractors to ensure their performance continues to provide the best value-for-money service
- Ensure compliance for all necessary Permit to Work Systems
- Assist in the implementation of improvements to procedures and systems, making recommendations as appropriate
- Adopt a pro-active approach to the management of all energy an environmental issues in line with the contract requirements
- To understand and complete all work related documentation accurately and on time
- To understand and comply with policies and procedures
- To carry out work in a safe and diligent manner
- Ensure self and team comply with all Health and Safety policies and procedures
- To attend and fully participate in training and appraisal activities as required

***:
**WHAT WE ARE LOOKING FOR**:

- Has a background in facilities and operational management
- Can demonstrate understanding and leading by example for health and safety.
- Understands the relevance of tool box talks and safe systems of working.
- Proficient in Microsoft Office.
- Holds relevant professional qualifications (e.g. mechanical, electrical, building services, air conditioning/refrigeration) - minimum standard C&G level III or equivalent
- Able to understand and act on both verbal and written instructions/procedures
- Computer literate
- Flexibility over working hours (may be required to work evenings and weekends to ensure work is co-ordinated / completed), may be required to provide back up cover on the standby and call out duties as and when required
- Full UK Driver's license

Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

**_ Together our diversity makes us stronger._

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