Switchboard Operator

**Job Title**:Switchboard Operator

**Trust Location**:South London & Maudsley NHS Foundation Trust

**Location**: Bethlem Royal Hospital, Monks Orchard Road, Beckenham, London BR3 3BX

**Shifts**: Monday - Friday (Switchboard is operational between 08:00 - 20:00)

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then South London & Maudsley NHS Foundation Trust is the place for you.

**About the Trust**

At South London and Maudsley NHS Foundation Trust we provide the widest range of NHS mental health services in the UK. We also provide substance misuse services for people who are addicted to drugs and alcohol. Our staff serve a local population of nearly two million people. We have more than 230 services including inpatient wards, outpatient, and community services. We provide inpatient care for over 5,000 people each year and we treat more than 45,000 patients in the community in Lambeth, Southwark, Lewisham, and Croydon. As well as serving the communities of south London, we provide more than 50 specialist services for children and adults across the UK and beyond.

**What you’ll be responsible for**:

- To receive internal and external calls in a clear, calm, and pleasant telephone manner providing a courteous and efficient service for the Trust. Responding to telephone enquiries from clients, relatives, the public and staff Trust wide and despatch them sensitively and non-judgementally to the correct destination.
- Act as a call centre for all emergency, including 999 calls, bleeps, District Nurses, on call senior staff for Slam, Lambeth and Lewisham PCT, Rapid Response Team, and Community Mental Health ON Call Nurses
- Maintain accurate records of couriers’ taxis, post, international and emergency calls when booked.
- To work as part of a team, providing cover during sickness and annual leave absence to ensure the efficient and seamless provision of IT Switchboard Services.
- Report faults with external and internal lines and in the event of system failure ensure emergency standby procedure is put in place.
- Provide directory enquiries for Trust by use of BT Disc, internet Google or paper directories.

**You’ll learn the following whilst working at the trust**:

- An in depth understanding of the roles and responsibilities involved in working within the NHS.
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

**You’ll have the following skills/experience**:

- Relevant experience of working in a Switchboard environment
- Previous Mental Health experience
- Excellent organisational skills
- Excellent communication skills
- Excellent telephone manner
- Microsoft Office package knowledge e.g., Outlook, Word, Excel

**As a member of NHS Professionals, you have fantastic benefits**:

- **Competitive pay rates-** work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

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**Job Types**: Full-time, Temporary contract

**Salary**: £12.45 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 64223