Receptionist

3 months ago

Beckenham, United Kingdom Oxleas NHS Foundation Trust Full time

To provide an efficient and comprehensive service supporting the multi-disciplinary

Bromley Mental Health Hub team. The role will include the welcoming and directing of all visitors to the appropriate personnel, manning a busy switchboard and ensuring outpatient clinics run smoothly.

Liaising with external agencies as required.

Receive all visitors to the Bromley Mental Health Hub at Rachel Knotley in a courteous manner, ensuring that they are directed to the relevant personnel in an efficient and timely manner.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We’re Kind

We’re Fair

We Listen

We Care

Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent.

Responsibility for retrieval of messages left on the Team’s answer phone ‘out of hours’ ensuring that such messages are directed to the relevant personnel.

Summoning of relevant emergency services to the Locality Mental Health Team as and when need arises.

Receiving all incoming post to the Locality Mental Health Team and distribute/disseminate as necessary.

Issuing via reception any documentation for service users, as instructed by clinicians.

Daily liaising with Couriers ensuring that all post/medication is collected from the Locality Mental Health Team.

Implementing and maintaining effective communication systems with team, locality, acute in-patient staff, GPs and clients.

Keeping movement chart on all staff updated throughout the day, as and when the need arises, including receiving update information from clinicians.

Using current Trust electronic system to record and retrieve information on both service users and caseload holders.

Manual recording (for future electronic input) of all arrival/seen/departure times of service users who are being seen by a medic ensuring that this information is accurate and complete.

Manage and coordinate all room bookings.

Booking of future appointments / reviews ensuring that necessary personnel are included in the appointment, all data work linked to appointment completed and any documentation issued as necessary.

Printing of clinics list and collation of all the necessary information in readiness for the forthcoming week’s outpatient clinics to be held by the medics.

Scanning of incoming documentation, ensuring that the scanned image is an exact duplicate of the original. Captured image to be uploaded onto the Trusts current electronic system and onto the correct service user’s electronic record, and original documentation shredded.

Undertaking administrative duties - photocopying.

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