Senior Receptionist/care Navigator
5 months ago
**Job TitleSenior Care Navigator Accountable to**: Partners Reports to : Reception Manager Purpose of Post To ensure that the Practice Receptionists/Care Navigators project a high quality image to patients, GPs, members of the PHCT, other agencies and visitors. To effectively supervise own Reception Team ensuring all reception duties are performed effectively and to the required standard, meeting objectives of the Practice. Support Reception Manager. Solving operational problems quickly and effectively whilst displaying a calm and professional manner at all times.
Core Responsibilities 1. Process personal and telephone requests from patients 2. Signpost patients to the correct service 3. Answer incoming calls, deal with patients at the front desk 4.
Initiating contact with and responding to, requests from patients, team members and external agencies 5. Data entry and completing tasks 6. Input data onto patients healthcare records 7. Partake in audit as directed from Reception Manager and Practice Manager 8.
Ensure Care Navigators/Receptionists understand and comply with reception protocols and are given adequate training to achieve an acceptable standard of performance 9. Identify any training needs and performance issues with Care Navigators 10. Induction and supervision of new staff 11. Support Reception Manager and Team Leader when on leave/absent from Practice 12.
Changes to appointment system as directed by Reception Manager 13. Maintain a clean, tidy, effective working area at all times 14. Support all clinical staff with general tasks as requested 15. Understanding and complying with GDPR 16.
Understanding and complying with the Health & Safety Act This Job Description is not exhaustive and may be amended in the light of future developments. The Postholder will be required to display a tactful and flexible approach and use his/her initiative when necessary.
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