Front of House Staff

5 months ago

Southampton, United Kingdom Mayflower Theatre Full time

**FRONT OF HOUSE ASSISTANTS**

**(Annualised Hours Contract)**

Mayflower Theatre is the largest independent theatre in the south of the UK and on our stage are a wide range of shows including large scale musicals, opera and dance. We are looking for Front of House Assistants to welcome our customers to our venue and support the Duty Manager in the smooth running of all FOH activities.

In particular you will;
- Offer a friendly, welcoming and informative presence to our customers, taking a pro-active approach to customer service and problem solving, displaying empathy and forethought.
- Enforce house and show specific rules, as well as food hygiene, health and safety and licensing regulations.
- Promote sales of ancillary products including drinks behind the bar, merchandise, sweets, programmes, and ice creams, ensuring all transactions and stock are securely handled.
- Assist with functions and events within the Front of House areas, including helping to set up and clear function spaces, serving food/drink as appropriate, and adhering to food safety standards.
- Ensure the health, safety and security of the building, customers, and staff, at all times.

Our ideal applicant will:

- Have excellent communication skills
- Have proven experience in a customer facing role
- Be an excellent team player
- Be a self-starter and show initiative

Roles will be offered based on an annualised hours contracts of 624 hours per year - an average of 3-4 shifts/12 hours (average) per week - including afternoons, evenings, and weekends. All applicants must be available for weekend work and must be available to work over the busy Christmas period, including performances on Boxing Day.

Applicants must be over 18 due to licensing laws.

**Salary**: £12 per hour, plus benefits.

A group recruitment session will take place at Mayflower theatre on Tuesday 23rd April and will include a short arithmetic test.

Full details including job descriptions can be found on our website.

If you have any questions, please do not hesitate to contact the People and Culture Team

**Previous applicants need not apply**

**Job Type**: Part-time

**Salary**: £12.00 per hour

Expected hours: 12 per week

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- On-site parking

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift
- Night shift

**Experience**:

- Catering: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Bartending: 1 year (preferred)

Work Location: In person

Reference ID: MTT_FOH0424

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