IT Support Junior Technician

3 weeks ago

Bristol, United Kingdom Logika Group Full time

**The company**:
The Logika Group consists of Air Quality Consultants Ltd, Noise Consultants Ltd, and Logika Consultants Ltd. We comprise more than 70 environmental experts based in the UK and continental Europe, with the three companies managed by a single senior leadershipteam. We see flexibility and collaboration as essential to our continued success and we manage the Group as a single entity.

**The role**:
As an IT Support Junior Technician, you will be the point of contact for end users to receive support and maintenance not just remotely but desk-side as well. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware andsimilar desktop equipment to ensure optimal workstation performance.

**Duties [will include but not be limited to]**:

- First point of contact to end users and providing technical IT support (1st Line and 2nd Line).
- Office 365 Administration.
- Active Directory Administration.
- 3CX Phone System Administration.
- Supporting with physical hardware & infrastructure requirements.
- Supporting staff with troubleshooting tech issues, creating new users, password resets and hardware replacements and builds.
- Supporting the IT Manager with software and upgrades.
- Carry out their duties and any ad hoc requests that come in, with accuracy and professionalism.

This is an exceptional opportunity at an exciting time both for our business and for environmental consultancy. With us, you will be involved at the heart of the team and will play a key role in the IT department for the Group. You will work in a friendly,supportive environment and will be given one to one support, mentoring, learning and development via experienced colleagues. External training will be provided where required.

**Skills and experience we are looking for**:

- Previous experience working on a Service Desk/1st & 2nd line support or a similar environment.
- Solid Windows 10 Desktop skills.
- Microsoft Office 365 experience.
- Microsoft Exchange online.
- Attention to detail.
- Proactive with a willingness to learn and adapt.
- Excellent verbal and written communication skills.
- Keen IT interest and self-development.

**Desirable**:

- Full UK driving licence

**What we offer**:
We are a growing organisation that wants to do things differently, with an exciting future that will help you shape and realise your ambitions. You will have a great opportunity to work with a talented and dedicated team and be able to develop your careeras the company grows.

We ensure we can support our employees through offering wellbeing programmes and policies that support individuals. These include flexible working, trained mental health first aiders and readily available support through our Employee Assistance programme.

Furthermore, we offer a benefits package which includes an enhanced pension scheme, death in service life cover, purchasing additional leave and much more.

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