Apprentice - Information Communication Technician - Support Technician Level 3 - Bristol

2 weeks ago


Bristol, United Kingdom BT Security Full time

Support Technician Information Communication Technician Level 3

You're not just looking for a career, you're looking to make a difference.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.

From day one, you'll have a voice at BT Group. You'll get stuck in to tough challenges, pitch in with ideas, make things happen. You won't be alone: we'll be there with help and support, learning and development. You'll make great friends, discover new talents, and feel part of something exhilarating.

This is your chance to make a real difference to the world. Grab it.

About this role

Support Technician (Information Communication Technician Level 3)

What you'll be doing

Our network is at the heart of everything we do; from sending a text, to air traffic control systems. It's constantly evolving, and we're at the forefront of technology for the next generation of cutting-edge mobile networks and services. Our Service Management Practice, within Network Services Operations, play a key part in making sure that continues.

Your role as an apprentice in the Service Management Practice will be to ensure that our core Service Management Processes continually add value and deliver the best possible experience for our customers, colleagues and partners through effective service design, service transition and service operations.

Throughout the apprenticeship, you'll get the opportunity to work in multiple teams to ensure a holistic knowledge of the department. These include:
  • Service Design & Introduction - introducing new services via projects
  • Change Enablement - facilitating the deployment of operational changes
  • Configuration & Knowledge Management - planning, identifying, controlling, and verifying our services and assets
  • Complex Investigations - the interface between Customer Services and Mobile Operations for technical fault escalations
  • Surveillance - ensuring BT's live services are monitored and faults restored promptly
  • Problem Management - carrying out root cause analysis of incidents and service failure investigations
  • Automation Team - automating common tasks to ensure maximum efficiency
This role is available in the Networks part of our business.

About the apprenticeship you'll study for

As a Support Technician, you'll study for a Level 3 apprenticeship called Information Communication Technician. Your apprenticeship will last for 18 months. You'll spend a minimum of 20% of your time learning and studying.

Location

Bristol

Entry Requirements

5 GCSEs at grades 4 - 9 (GCSE C or above) including English Language and Maths. Equivalent qualifications are also accepted. Please note you can only apply for one role on our graduate or apprentice programmes.

Starting Salary

£21,000

#J-18808-Ljbffr

  • Bristol, United Kingdom BT Group Full time

    What you'll be doing Our network is at the heart of everything we do; from sending a text, to air traffic control systems. It’s constantly evolving, and we’re at the forefront of technology for the next generation of cutting-edge mobile networks and services. Our Service Management Practice, within Network Services Operations, play a key part in...


  • Bristol, United Kingdom Bristol City Council Full time

    This is an exciting opportunity to work in the Fleet Services team. You will learn how to service vehicles such as cars, vans, and plant, and carry out routine maintenance. You will be involved in diagnosing faults and repairing them. The apprenticeschip programme is a level 3 Motor vehicle service and maintenance technician - light vehicle / Institute for...


  • Bristol, United Kingdom Tiro - Science & Technology Apprenticeships Full time

    **Working for Structural Soils Ltd** Structural Soils Ltd, a member of RSK Group Ltd, is a site investigation contractor that for over 50 years has provided comprehensive site and ground investigation services in the UK and Europe. Due to recent expansion and increasing workload an exciting opportunityhas become available for a Laboratory technician to join...


  • Bristol, United Kingdom Next Level Training Full time

    **Booking Advisor** We are an established independent company who specialise in mobile servicing and repairs on light commercial vehicles for the fleet industry. We are looking for a self-motivated individual with an eye for detail to join our service team in Kingswood, Bristol. **Apprenticeship** - Business Administration Level 3 with Next Level...

  • Vehicle Technician

    4 weeks ago


    Bristol, United Kingdom Affinity Search and Selection Limited Full time

    **Role: Vehicle Technician / Mechanic** **Location: Bristol** **Salary: £25000 - £30000+ OTE** **Hours: Monday - Friday (Saturday on a Rota)** **Early shift or late shift** Our Client is currently looking to add a Level 3 vehicle technician to join their team. But would also be open to having a discussion with LEVEL 2 technicians. As a Vehicle Technician,...


  • Bristol, United Kingdom Tiro - Science & Technology Apprenticeships Full time

    **Materials Technician Apprentice - Vinci** As an Apprentice Materials Technician you’ll be working out of the Precast facility in Avonmouth, Bristol, supporting the HS2 project by ensuring the quality of concrete segments used on the tunnels. This is a laboratory role, but not as you know it! Be prepared to get mucky as you get to know your materials....


  • Bristol, United Kingdom Tiro - Science & Technology Apprenticeships Full time

    **Laboratory Materials Technician Apprentice - Vinci** As an Apprentice Materials Technician you’ll be working out of the Precast facility in Avonmouth, Bristol, supporting the HS2 project by ensuring the quality of concrete segments used on the tunnels. This is a laboratory role, but not as you know it! Be prepared to get mucky as you get to know your...


  • Bristol, United Kingdom Tiro - Science & Technology Apprenticeships Full time

    **Construction Materials Technician Apprentice - Vinci** As an Apprentice Materials Technician you’ll be working out of the Precast facility in Avonmouth, Bristol, supporting the HS2 project by ensuring the quality of concrete segments used on the tunnels. This is a laboratory role, but not as you know it! Be prepared to get mucky as you get to know your...

  • Research Technician

    1 week ago


    Bristol, Bristol, United Kingdom University of Bristol Full time

    The roleAre you an enthusiastic and forward-thinking technician looking to shake-up your career?The Faculty of Engineering at the University of Bristol is looking for a technician to support teaching, research and commercial activities in our large-scale test facilities.Using your knowledge of construction, fitting/assembly, hydraulic test rigs or other...

  • Master Technician

    3 weeks ago


    Bristol, United Kingdom Auto Skills UK Full time

    MASTER TECHNICIAN Basic Salary - £38,000 OTE - £45,000 + Location - Bristol   This is an exciting challenge for a Senior Vehicle Technician or Master Technician to really make it their own position in helping to support the company in driving the business forward.   Responsibilities of a Master Technician ·Support the workshop and the service team....

  • Master Technician

    1 month ago


    Bristol, United Kingdom Auto Skills UK Full time

    MASTER TECHNICIAN Basic Salary - £38,000 OTE - £45,000 + Location - Bristol   This is an exciting challenge for a Senior Vehicle Technician or Master Technician to really make it their own position in helping to support the company in driving the business forward.   Responsibilities of a Master Technician ·Support the workshop and the service...


  • Bristol, United Kingdom City of Bristol College Full time

    Senior Teaching Laboratory Technician (Chemistry) The Senior Teaching Lab Technician will join the leadership and management of a nine -strong technical team in the planning, preparation and delivery of all activities in the Chemistry CETL Undergraduate labs. Looking after all aspects of the lab they will liaise with many different parts of the organisation...

  • Diagnostic Technician

    3 weeks ago


    Bristol, United Kingdom Auto Skills UK Full time

    DIAGNOSTICS VEHICLE TECHNICIAN Basic Salary - £38,000 OTE £45,000 Location - Bristol   A new role has opened for a Diagnostic Vehicle Technician   Responsibilities of a Diagnostic Technician ·Servicing vehicles ·Diagnosing complex faults.   Skills and Qualifications of a Diagnostic Technician ·Experience as a Diagnostic Vehicle Technician...

  • Diagnostic Technician

    3 weeks ago


    Bristol, United Kingdom Auto Skills UK Full time

    DIAGNOSTICS VEHICLE TECHNICIAN Basic Salary - £38,000 OTE £45,000 Location - Bristol   A new role has opened for a Diagnostic Vehicle Technician   Responsibilities of a Diagnostic Technician ·Servicing vehicles ·Diagnosing complex faults.   Skills and Qualifications of a Diagnostic Technician ·Experience as a Diagnostic Vehicle Technician ·Level 3...

  • Master Technician

    3 weeks ago


    Bristol, United Kingdom Auto Skills UK Full time

    MASTER TECHNICIAN Basic Salary - £38,000 OTE - £45,000 + Location - Bristol   This is an exciting challenge for a Senior Vehicle Technician or Master Technician to really make it their own position in helping to support the company in driving the business forward.   Responsibilities of a Master Technician ·Support the workshop and the service team....


  • Bristol, United Kingdom Bristol City Council Full time

    **Join Our Team as a Business Administration Apprentice!** Join our Recruitment Team as a Business Support Apprentice and kick-start your career in Human Resources. In this role, you'll provide essential administrative support to our recruitment team, helping to ensure the smooth and efficient operation of our recruitment processes. This apprenticeship...

  • Vehicle Technician

    4 weeks ago


    Bristol, United Kingdom Auto Skills UK Full time

    VEHICLE TECHNICIAN Basic Salary - £28,000 OTE - £35,000 Working Hours - 42 Hours a week including weekends Location - Bristol A proactive, consistent and efficient Vehicle Technician with an attention to detail in all their work required for Dealership. As Vehicle Technician you will be a team player with great work ethic. Responsibilities of a Vehicle...

  • Master Technician

    3 weeks ago


    Bristol, United Kingdom Auto Skills UK Full time

    MASTER TECHNICIAN Basic Salary - £38,000 OTE - £45,000 + Location - Bristol This is an exciting challenge for a Senior Vehicle Technician or Master Technician to really make it their own position in helping to support the company in driving the business forward. Responsibilities of a Master Technician ·Support the workshop and the service team....

  • Diagnostic Technician

    3 weeks ago


    Bristol, United Kingdom Auto Skills UK Full time

    DIAGNOSTICS VEHICLE TECHNICIAN Basic Salary - £38,000 OTE £45,000 Location - Bristol   A new role has opened for a Diagnostic Vehicle Technician   Responsibilities of a Diagnostic Technician ·Servicing vehicles ·Diagnosing complex faults.   Skills and Qualifications of a Diagnostic Technician ·Experience as a Diagnostic Vehicle Technician ·Level 3...


  • Bristol, United Kingdom University of Bristol Full time

    The role Are you an experienced and capable mechanical technician, engineer, crafts person, or someone with comparable experience who would relish supporting cutting edge research and support the development and learning of the scientists of tomorrow? If you are, we would love to hear from you. We need a Specialist Technician in mechanical engineering...