Tenancy Support Officer

2 weeks ago


Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time

Job description

Directorate
- Adult Care, Housing & Public Health

Permanent, Full Time, 37 hours

RMBC are committed to improving the economic prospects of our tenants and residents. We are delivering major regeneration and housing as well as creating new jobs and opportunities for our residents. The RMBC Financial Inclusion Team seeks to support our residents in improving their financial situation to ensure tenancies are sustainable and in doing so assist in reducing poverty, improving health, raising educational attainment levels, and increasing the opportunities to access employment.

We are looking to appoint a Tenancy Support Officer who will have a passion for supporting people along with a working knowledge of the issues that can affect someone’s ability to sustain a tenancy.

As a member of our Tenancy Support Team the post holder will build financial confidence and capability with tenants with the aim of improving their ability to budget, manage money and sustain their tenancy. They will work proactively with tenants to prevent rent arrears accruing, prevent homelessness and reduce the need to incur bad debts.

Key duties will include:
Providing a client centred holistic tenancy support service to new and existing tenants where necessary

Supporting tenants and residents to become financially empowered through the provision of advice surrounding income maximisation and budgeting, and to raise awareness of their responsibilities as a tenant to pay rent, prevent arrears accruing and manage their tenancy.

Providing advice to limit the impact of Welfare Reforms and the implementation of Universal Credit.

The Housing Income Service, including the Financial Inclusion and Tenancy Support Team will operate between 08.00 and 20.00 Monday to Friday, and 09.30 and 13.30 on Saturday. The post holder will be required to work on a rota to cover service provision during these times as part of the operating arrangements.

The post holder must be able to drive to locations across the borough and have access to a vehicle

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. For further information, please visit our website.



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