Clinical Technical Specialist

3 weeks ago

Birmingham, United Kingdom Inizio Engage Full time

Company: Inizio Engage
Position: Clinical Technical Specialist
Location: Midlands
Vacancy Type: 12 Months

**Salary**: Competitive
Inizio Engage is delighted to be working with a global device company to recruit a Clinical Technical Specialist to work within the Sacral Neuromodulation therapy area. The role of the Technical Consultant within the Sacral Neuromodulation therapy team is required to work in line with business needs in order to grow the company’s business and market share whilst ensuring optimum therapy outcomes for patients.
You will need to develop strong relationships with customers, providing onsite technical support, liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our service and product solutions according to customer needs whilst improving the entire customer experience.
Key Responsibilities
- Ensure own product knowledge remains up to date for all current products. Assume the responsibility for self-directed learning as well as participating in classroom led training.
- Ensure own competitor knowledge remains up to date along with the ability to promote the company’s products in line with clinician and service needs.
- Strive for successful patient outcomes through the company’s Sacral Neuromodulation therapy.
- Operate as the lead point of contact for all technical matters specific to your customer’s needs, managing theatre and clinic sessions relating to trial, implantation and programming
- Act as liaison between the company, clinical and non-clinical customers in day-to-day activities including inventory management and technical queries.
- Identify and deliver appropriate training at an account level. Deliver and participate as required at regional nurse training programs.
- The accounts are managed following their requirements
- Share market intelligence with management and colleagues.
- Assist Field sales rep and BDM with forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). Prepare reports on account status as required.
- There is a large technical component to the role, managing both customer and patient interactions with the company’s devices. TC’s will provide technical support, perform trouble-shooting functions, and resolve customer issues in accounts
- Healthcare related experience with a commercial mindset.
- Knowledge of theatre etiquette and wider hospital policies relating to interaction with industry representatives
- Experience in clinical or technical interaction with healthcare professionals and patient
- Local language(s) and business English
- Localised in the working territory
Skills/Competencies
- Proven ability to operate in a matrix environment and work effectively with sales management, customers and across geographic and organizational boundaries.
- Proven ability to effectively communicate (written and verbal)
- Able to troubleshoot difficult cases with confidence
- Demonstrates strong core clinical competencies and can read, understand, and present clinical studies to external and internal customers.
- Leverages product benefit insights, product specification, marketing strategy and clinical evidence in interactions with customers within a competitive environment.
- Actively supports sales reps and manages inventory and ensures availability of products for upcoming procedures, and timely manages billing and other related admin tasks
Background
- At Inizio Engage you’ll find a challenging, fast-paced and rewarding environment, but also one that’s caring, nurturing and supportive. With so many ways to support patients and healthcare professionals, we offer a range of exciting career opportunities to suit your skills and interests. Whether working remotely, in the office, or in the field, you’ll find everything you need at Inizio Engage to build a successful career. Excited yet? We are
Inizio Engage is an equal opportunity employer, and employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, nationality, ethnic or national origin, disability, age, pregnancy.
Thank you for your interest in Inizio Engage.

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