Project Lead

4 weeks ago

Glasgow, United Kingdom Advice Direct Scotland Full time

Advice Direct Scotland is Scotland’s largest digital advice agency, with twenty years’ experience in supporting the people of Scotland across a range of complex and challenging issues. We have developed a reputation as an innovative, forward-thinking organisation, working with a diverse range of partners, including the Scottish Government.

We have an excellent opportunity for a Consumer Project Lead to join our team. This is the perfect opportunity to work in a role with clear career progression, with full support and training offered. Our collaborative, supportive environment gives you the chance to build solid relationships with senior leaders, peers and clients alike. This is a place where you can thrive and grow

Innovation, creativity and staff engagement are at the heart of everything we do, as it ensures that we are providing our customers with a high-quality service.

We are working to ensure that as many people as possible can benefit from high quality advice services when and where they need it.

**Purpose of Role**

To aid the Director of Business Development and Policy in ensuring that the organisation is a leading brand within Scotland's consumer advice sector.

**Major Tasks**
- To review all internal aspects of our consumer customer journey
- Identify and influence external groups and partners
- Prepare and brief colleagues and departments as required
- Professionalism, integrity and accountability at all times
- Undertake training of staff as required
- Take an active part in media promotions for our consumer service
- Analyse our data to identify patterns and trends
- Respond to consumer-related consultations
- Prepare written briefings and reports for both external and internal stakeholders
- Work closely with our L&D department to influence training content
- Ensure adherence to internal policies and procedures
- To undertake any other duties as reasonably requested by your Line Manager

**Behaviour & Skills Requirement**
- Highly professional and reliable
- Relevant professional experience
- Excellent communication skills
- Self-Motivated
- Ability to Multi-task
- Time management skills
- Ability to work collaboratively in a fast-paced team
- Excellent analytical skills with the ability to analyse complex material
- Act in a socially responsible manner

Responsible to: Director of Business Development & Policy

Location: Glasgow

Contract: Permanent, Full Time

Salary Band: £31,143 - £36,956

Closing Date - 5pm on 3rd June.

In-person interviews to be held W.C. 10th June.

We are one of only 30 estimated companies currently operating in the UK who offer a
**"4-Day Same-Pay**" working week
We also offer **30.5 days annual leave** (38 days pro rata),
**8% pension contribution**
**Death in service insurance**
**Reward and benefit programmes** such as car and bike schemes.

Innovation, creativity and staff engagement are at the heart of everything we do, as it ensures that we are providing our customers with a high-quality service. We are working to ensure that as many people as possible can benefit from high-quality advice services, when and where they need it.

Pay: £31,143.00-£36,956.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Policy: 2 years (preferred)

Work Location: In person

Application deadline: 03/06/2024

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